Aramex Couriers — Shoes ordered from nike

I’ve ordered shoes from nike and received a message from aramex courier service to provide my documents and it was mentioned that the address on the documents should be same as the address to which the order is placed, as i am a student studying away from my home in another city it is obvious that my address will be different. I’ve been providing my documents repeatedly and they’re getting rejected and the product got stuck at the customs. Please resolve this quickly, thank you