Aramex Couriers — Stucked parcel

I would to file a complaint regarding my parcel that is stucked with Aramex, I was supposed to have received it on the 1st but still nothing and there is no communication or update none whatsoever and there is a weeding that I nerd to attend on the 15th of this December. I don't know what I am am goj g to wear since they are quiet with my parcel. I am so hurt and disappointed in them.
The tracking number is:[protected]