Aramex Couriers — Terrible service

I have had a terrible time with this company in trying to have a basic delivery completed. First they did not deliver by the due date which I would understand if they had communicated why or answered any of my correspondence trying to find out when. They ended up trying to deliver but we had left for our holiday. I then tried numerous times to contact them via phone and chat to see if I could make arrangements to have it delivered when we returned, only to receive an automatic message that it had been returned to sender even though I had received an email an hour ago to say they were re attempting to deliver to my home. I tried to explain this but they shut the chat down every time saying it had been resolved. As a result the sender has now refunded my purchase minus charges and delivery so I am now out of pocket as well. This is the most frustrating and unprofessional courier service I have ever tried to deal with.