Aramex Couriers — the delivery man is a liar and not professional

Address:

022

I was waitinting for a product from jumia the delivery man called me once and i talled hom the address in detail then i kept calling him more than one time he said its not my area its my fiend's but he did an accident and i dont know that area i kept describing all day then calling him again with no response after a while he answered sorry im home and they gave me your order by mistake
He said his name is ali gaber "elsherouq city destination"
I want a quick response for what happened