Aramex Couriers — too much duty charged on amazon product... no duty invoice given

Address:110091

Aramex courier tracking no: [protected]
Which was delivered on 12/2/2019

Aramex courier charged me the custom duty of over rs 17000 on a product worth 38000...

Moreover aramex courier did not provide me the customs duty details or any such invoice having customs officers signature etc... I was given no papers regarding the custom duty paid...
I have contacted them many times but they are ignoring my emails...
Plz provide me the details of the custom duty paid...

Have also lodged the complaint with central board of excise and customs
Grievance status for registration number : cboec/e/2019/01614
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I'm sending me aadhar card for kyc
I'm Dharminder Kumar.
My courier tracking no [protected].
Dear sir my complaint about lost my parsal because I'm send the parsal from Phagwara to new Delhi ( uti pan office) 25/02/2019 in evening. Parsal reach head office of Aramex that is in Delhi 26/02/2019. But not now deliver my product pls help and get updates soon [protected]
Thanks...
My delivery was schedule on 19 Feb 2019. I waited till 25th Feb 2019 and then I called customer care of aramex. I spoke to their executive and request to send as early as its already delayed.

Additionally i provided official address also but delivery was got cancel.

They dont even take efforts to call customers

very poor service

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