Aramex Couriers — Uploaded proof of KYC but still not approved

Aramex Couriers — Uploaded proof of KYC but still not approved

S sneha piriya Jan 18, 2022 Jan 24, 2022 This thread was updated on Jan 24, 2022

Hello Aramex, I got a notification to upload KYC documents and did so. The issue is the name of recipient matches the address proof of the gas bill but the the id proof has an abbreviated surname which the shipper missed out on. Now it’s asking proof of the recipient name and I tried reaching out to aramex before it reached india but now it’s already reached and not sure how to proceed. I can’t get hold of customer care and it’s been 10 days since I opened a case and the case number is JFK/0122/5437 Can you please help me or atleast communicate above on that case number so I can see how to resolve this. Was this information helpful? No (0) Yes (0)
Aramex Couriers customer support has been notified about the posted complaint.
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sneha piriya

Jan 24, 2022

Hello I’m still struggling with providing the kyc documents, the consignee name was abbreviated when shipped since it was a long name and now none of the legal or proofs match it. What supporting documents can I provide to get this issue resolved ?