Aramex Couriers — worst courier services

Hello aramex
I am apsara, i am fond of collecting custom made jewellery and i most of the time but online from alibaba and aliexpress websites which are china based online shopping portals.
This is regarding my one of the shipments number [protected]. My shipper sent to me on 28th of july and today 5th of august it has not reached me.
Whenever i call up aramex i was told to ask my shipper. I asked her she called aramex in china and they used to say it's in india. No one was ready to tell the real facts.

We at aramex pay so high for your services but is this the customer service we get? For my each jewellery coming from china i pay 40 dollars only for aramex.

My question to you is
Why aramex in china do not send directly to india? Why does it send to dubai and then it comes to india. My packet has to undergo twice the checking.

Secondly my latest shipment. It arrived in india on 3rd and when i callee today i am told it will not be cleared before the 7th or 8th.

I am waiting for my parcel so much. If this is the service i am supposed to get from you and so much of mental torchure from you. I will never ask any of my friends and relatives to work with you.

I want you to give strict instructions to aramex china not to send me parcels via dubai
And i need compensation for the delay made by you on my latest parcel

Saturday morning i called aramex and i get a bad news that customs are closed today. And it wouldn't be cleared before tuesday

I had hell of a time with aramex this time i need a prompt reply from you all today. And i need my this parcel today. I had enough torchure and faced enough difficulties from you. Give me a solution