Aramex — Kyc rejected

Address:

Aramex

My name is Amaan Ahmed Khan, my shipment number is [protected], i have ordered a pair of Nike shoes and they are being imported from Singapore, I have submitted the kyc form, and they had to reach my address i.e Partap homes co living space, Chaudhary Hari Singh Nagar, Badala road, Kharar(140301), the ids which i submitted had the address of my birthplace but as I am a student, I am living in a PG, therefore i filled im the address of my pg, as mentioned in the kyc form, I submitted the remt agreement form to prove that i am currently living at the address mentioned above, but the KYC has been rejected by aramex saying that the address does not match which isn’t the case, my phone number is [protected]