Aramex — Kyc verification problem

Hey aramex team, I actually ordered some stuff and it's asking me about the kyc. So I gave my document to them but they said it wasn't the same name as provided by consignee. I used my complete name while ordering but on the document its only my first name written. Now All I want is that plz help me get my consignment ASAP. Hoping for a favourable action...!
Thank you,
Jayant