Aramex — Nike shoes kyc issue

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Aramex

Sir/mam, I ordered shoes from Nike a few days back. I didn't know about this custom clearance so I put my name for the order. I have shifted to a new city with my family so there are no kyc documents having my name and the address same as shipping address. Also, I am a minor so there are no address proof documents having my name on it. Although, I do have my domicile (government verified) which supports this address but aramex is not considering it. My parcel is stuck since last 15 days. The payment has been made of 6k. The tracking number is[protected]. Please have my order delivered.