Aramex — Poor service

Good day.
I sent my father a parcel to Johannesburg last week Tuesday 25th January 2022. They said he'd get it the next day which would've been the 26th January 2022. It's the 31st January 2022 and he still hasn't received it, everytime he calls they give him a different story. I extremely disappointed and won't be using aramax ever again or recommend it to anyone.