Aramex — Regarding complain my shipment not delivered and suggest to delivery to any other person

Address:

AL JAZIRAH VEHICLE AGENCIES, DAMMAM KHOBAR HIGHWAY, KING FAHD ROAD , NEAR GAMA HOSPITAL

Dear,
I have a shipment from Aramex today . I received a call from an Aramex delivery person and I provided him with my current address and location. But he replied no, you have come here . Now I am in a work location so at this time I am not able to go home location. I replied to him please find my current location and deliver shipment to this address.
But he refused and suggest me give me a your friend no or address for delivery..
This is my confidential documents. How do I give to any other person instead of me?
And send me message by what Sapp reach out for delivery.
So Please deliver my shipment to my current location. shipment No [protected]
And do proper instructions for the Aramex representative for good conversation with customers.