Aramex — Worst courier service ever!!

Address:

Salem, Tamil Nadu

I have sent my friend bday gift to Salem thru aramex .Everything seems fine, and the parcel safely reach India on 5/20. Then the problem come... My parcel has been on hold since 5/21/2014 . They never contact me nor the receiver(my friend), until we called them today. The customer service want my friend to get the parcel from their office in Chennai. 1st, they never told me that they won't be able to send to things to Salem when I use their service. 2nd, they NEVER contact us on any shipments issues. Its almost 1 week since the package is on hold. And I suppose they will just keep silent like nothing happen if we didn't give a call. What kind of service is that??? Even if ARAMEX couldn't send the parcel the Salem, they should have informed us earlier. Worst courier service ever, ruined all my plan. WON'T USE ARAMEX AGAIN!!!