Archies Online — cancellation of order: al[protected]

Address:

I have ordered the products from online, 560036

I have placed an order in the website with two products. I have called helpdesk and asked to cancel one product which they said they cannot do it. So i have placed an order again for the same product which i want and asked to cancel the first order which is not dispatched. As per the refund policy i have emailed to [protected]@archiesonline.com many times along with all the required screenshots showing the product is not yet dispatched, every time i am replying back with the screenshots i have received the same message again and again so i have called customer care again and they said its dispatched already and we cannot cancel. When i have checked for the return they have informed me that they will charge 5%.

My email id: priyanka94. [protected]@gmail.com
Mobile: [protected]

Kindly check the emails and the screenshots i have shared in the email and the responses i have got and listen to the recording you got from me and do the needed asap.

Regards,
Priyanka