Archies Online — personalised white love mug code: pr-lov-010

Website:www.archiesonline.com

I ordered a personalised white love mug code: pr-lov-010 on 04/11/2018 with order no. Al[protected] and had paid 299 rupees via paytm.
I got an order confirmation email on 5/11/2018.
Today, on 11/11/2018, i wished to track my order on the archies online official website (https://www.archiesonline.com/user/order-status) and i was told there is no order with the given order number (Al[protected].

I have been cheated of my 299 rupees and my gift plan has been ruined.

I have all the exact transaction details. Please help.
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