Arise India — battery complaint - poor customer support

Address:New Delhi, Delhi, 110045

I have purchased an Arise Invertor & Battery together from a dealer named BALAJI DIGITAL WORLD situated in Dabri Mor, Palam and now I am getting some problem with battery, I have logged a complaint with customer care ([protected]) he has confirmed by the product code that it is under warranty and to be replaced by the dealer from where you have purchased it.
But now the dealer is completely refusing to exchange the battery and saying that it is not my responsibility.
All the emails I am writing to them are getting bounced. Really a pathetic company to buy a product from.
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Arise India customer support has been notified about the posted complaint.
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    Arise India Phone
    +91 98 1031 2322 [Service Centre]
    +91 11 2505 5322 [Regd Office]
    +91 11 2504 2322 [Service Centre]
    Arise India Address
    309, Narain Manzil, 23, Barahkhamba Road, Connaught Place, New Delhi, Delhi, India - 110001
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