Arun — Irresponsible behaviour os customer service

Address:

Chennai, Tamil Nadu

Dear sir; i am using the basic model of samsung B312E there is service name "look at it" i don't how this service activated so i am charged for Rs 45/. so within a minute i called customer care i told my problem so he said k deactivate this service and your amount refunded within 4hrs but the amount is not refunded so, again i called customer care one attended me and he told the amount will not be refunded so i said please connect ur higher official he said k after 20 min you call back our care i will connect your phone call to my official. again i called your customer care again he attend my phone call and he said no payback and i will connect your call to my official but he is not connect my call he pretending him as a official but i said your not an official but he use vulgar slang against me. i shocked and he shouted me after he cut my call. i don't know your care service is like a scumbag thing. is this like your treating your customer so please take any actions. Thank you