Asian Institute Of Gastroenterology — staff bringing bad repute to doctors.

Address:

Somajiguda, Hyderabad, Telangana

When my acquaintance in a village from Maharashtra wanted to meet a senior surgical gastroenterologist from AIG Hospital at Hyderabad, I suggested Dr GV Rao. When I called the reception at Somajiguda, they directed me to Mr Rambabu who is the staff assistant who claimed to handle the appointments of Dr GV Rao. I told him about the case and that they need to plan to travel from far away. He claimed confidently that the patient can report at Somajiguda, and he could keep him in a bus to Gachibowli branch where they can meet him. So, this patient makes travel arrangements and reports on the given day to Mr Rambabu,

After reporting, the story changed completely. The patient was made to wait for 4 hours in waiting area without any information, and was shown to some junior doctor named Dr Pavan whose name was not even mentioned in the consultant names list displayed at the entrance. Moreover, despite his ongoing Grade 1 Haemorrhoids reported on Proctoscopy a year back, he was declared normal on examination without ordering for any extra tests and prescribing Duphalac which is a simple laxative that the patient himself knows and has been taking otherwise.

And when patient demanded to be consulted by Dr GV Rao, he was made to wait till 10 PM again and finally, Mr Rambabu arrives like a hero in a movie and declares that Dr GV Rao had some emergency surgeries and hence not available for consultation.

Imagine the mindset of this 60 year old man who came all the way to meet the actual consultant, and was cheated and disrespected throughout. I was a silent spectator throughout and intervened at this late time, and demanded why Dr GV Rao was not available and why the promise was given before the patient started from his residence. At my raised voice, Mr Rambabu made a quick call to another of his kind Mr Shanmugam at Gachibowli branch and promised an appointment at 1.30 PM the next day.

Now, the patient has to stay an extra day at a hotel and then report the next day without even knowing he will meet Dr GV Rao or not.

If this is the kind of treatment meted out even before a proper consultation at the worlds most biggest gastroenterology center to an elderly gentleman who came for a trivial complaint of water discharge from his anus since 5 years despite checking with numerous other surgeons near his home, what good is the establishment and the name of Dr Nageshwara Reddy and Dr GV Rao ? What use of pure numbers of ERCP surgeries performed in millions and honours of Padma Bhushan and Padma Sri conferred when a human life is disrespected by such unprofessional staff at the hospital ?

I am sure if Dr Nageshwara Reddy or Dr GV Rao reads this, proper customer centric staff will be aligned to enable a good patient experience especially when they come from far and across.

And by the way, I am a doctor myself and did this random patient visit today ! And I am appalled to see and ashamed to have referred the patient to this hospital at Somajiguda.