[Resolved]  Asian Paints — Colour failure....

Address:Kannur, Kerala, 670561

By looking at your color card for Apex Tile Guard, I bought 40 liters of MING RED color (0R07) for painting around 2000 tiles for my home. But, it was very disappointing to note that the color is totally different ( a kind of dull color) when it was applied, and that was agreed by your technicians who have visited the site. Again the result was same when the replacement (40 liters of Ming Red) was supplied by your people. It had costed us a lot in terms of man power which is more than the cost of your paint.

Then our painters have mixed a couple of colors to the paint supplied by you and made it almost similar to the color in your color card, by spending lot of time. Besides the color supplied by your people, also I had to buy some color from other merchants which is not compensated to me.

There was an argument / dispute yesterday with your people when they have demanded 20 liters of paint to be returned back. Though I could have easily denied it and ignore their demand, I have let them take back their product. My proposal to them was rejected. My proposal was - they don't take back 20 liters of Ming Red (0R07) and I don't claim anything more in the name of cost of color or cost of extra man power.

We did not re-paint the whole tiles to avoid further cost, and left more than 40% of tiles as it is still in the old dirty color.

It is really bad...for you...and for your stakeholders... A photo of your color (light red) and the one we made (dark color) is enclosed here.
+1 photos
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Jan 22, 2017
Complaint marked as Resolved 
Asian Paints customer support has been notified about the posted complaint.
Verified Support
Dec 22, 2016
Asian Paints Customer Care's response
Dear Mohanan, we are very sorry to hear about your experience. Request you to please share your phone number and our team will call you to understand and address your concern.
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