[Resolved]  Asianet — Asianet - Set Top box not registered in the network

Address:

Alappuzha, Kerala

Related to Asianet Mundancavu, Chengannur. Using Asianet for years now. Had a lot of complaints in the past. This time, when the remote stopped working, we took it to them. Had to say the gents there were downright rude. Thankfully one told that the stock is not available and to come the next day. The next day i was a bit late and it was after 5.30 pm. so the guy sitting at the office desk told that office hours is till 5.30 and proceeded to be rude as if he was irritated to have been interrupted . He was watching something on the computer screen.What was he doing after office hours sitting and lazing around and being rude to a customer ? All these gents should be atleast taught how to be courteous. The next day thankfully, got the remote from few ladies there who were courteous enough. The only thing what they had to do was take the remote from near the wall, give to us and take the payment of 150 Rs. Were the gents there too weak to do this ? This doesnot end here and i wouldnt have posted here unless for the below incident..after 2 hours..the screen suddenly went blank with the message.there wasno problem at all."Settop box not registered in the network..contact your cable operator"..Im pretty sure that he must have unregistered or done something.Sure enough, when i called now he said this is the problem of the settop box..Now he might ask tomorrow to pay Rs 2000 or so for a new box. Cant you atleast take care of the customers Asianet ?! im disgusted..You guys expect money on time and are regular with sending bills.atleast have some supervisor who manages such guys Why cannot you put some effort in training your staff !!? i work in a service position myself and im much too courteous to my customers compared to these guys.