Asianet Satellite Communications Customer Care
Asianet Satellite Communications Ltd.
Customer satisfaction rating: 10%
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435
COMPLAINTS

Asianet Satellite Communications Customer Care

Asianet Satellite Communications Ltd.

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Address
2nd Floor, Leela Infopark, Technopark Campus
Trivandrum
Thiruvananthapuram District
Kerala
India - 695006

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 80 8606 0665  [Corporate Customer Care]
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31
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23
+91 80 8601 1023  [Customer Care & Retention]
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17
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19

Additional info
Attingal
Usha Nivas, Opp. Govt. I.T.I., N.H. Road, Attingal 695301
Tel: +91 47 0262 6859

Enchakkal
AVRA 102 , Aksharaveedi Lane, Enchakkal, Trivandrum
Tel: +91 47 1257 5252

Kallara
Empire Building, SreyasJunction, Kallara PO, Trivandrum 695608
Tel: +91 80 8601 1170

Kariavattom / Sreekariyam
Ezakadavil House,Nr. Health Centre, Pangappara PO, Kariyavattom, Trivandrum 695581
Tel: +91 47 1241 5353

Kattakada / Tholicode
Peace Home, Killy Junction, Kattakada PO, Trivandrum 695573
Tel: +91 47 1321 0670

Kazhakuttom
JRA-142, Opp. Axis Bank, Near Police Station, Kazhakuttom, Trivandrum
Tel: +91 47 1241 2323

Kovalam/Poovar
Sreedevi VP 1/649 (VP X1/506) K.S. Road Kovalam, Trivandrum 695527
Tel: +91 47 1248 5151

Murinjapalam
MPRA-65 Kalathil Lane, Nr. GG Hospital, Murinjapalam, Trivandrum
Tel: +91 47 1255 9797

Nalanchira
Bniz Bldg., Kottamugal Junction, Opp. Margin Free Market, Mannanthala, Trivandrum
Tel: +91 47 1253 3411

Nedumangad
Ushas, NMC 22/11, Ground Floor, Pazhakutty, Nedumangad
Tel: +91 47 2320 9966

Neyyattinkara / Parasalla
NMC 41/418 Near Town Hall, Neyyattinkara 695121
Tel: +91 47 1222 6344

Papanamcode
Kaira 137, Opp. Kerala Arts Club, Estate Road, Papanamcode Trivandrum
Tel: +91 47 1249 2789

Peroorkada
N V Nager 7, Vazhayila, Peroorkada PO, Trivandrum
Tel: +91 47 1243 8256

Peyad
B P Nagar 102, Market Junction, Peyad PO, Trivandrum
Tel: +91 47 1228 6363

South Paravur
Karakuzhy, Kottappuram, Paravur 698301
Tel: +91 47 4251 2357

Varkala
Ushas Tower, 3rd Floor, Maidanam Junction, Varkala 695141
Tel: +91 47 0260 3331

Asianet Broadband Additional Contacts


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Customer satisfaction rating
10%
Complaints
435
Pending
0
Resolved
45
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So far so good - The company responded to our notifications and is working on resolving complaints.

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Asianet Satellite Communications Complaints & Reviews

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Asianet Satellite Communications — poor reception

 Jacob Michael on Jan 19, 2018
The complaint was registered on 17th. Jan.2018 no. Ge0073759. The problem is breaking of the picture and speech. There is a customer care no.[protected] where you make your complaints. I made an email complaint, because this number was not available for my five attempts. The next day when i checked, they told that the message is passed to the mattancherry area where i belong to, but they have no idea what is the status of the compliant and what action is taken. Their only responsibility is to pass on to the next person and there no feed back to them. The mob. No of the local office was switched off...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Asianet Satellite Communications — isl

 Tomson Paul on Dec 20, 2017
ISL മാച്ചിന്റെ ഇടക്ക് രണ്ട് സ്ക്രീനാക്കി ഒന്നിൽ കളിയും മറ്റേതിൽ High Light ഉം കാണിക്കുന്നത് നിർത്തണം. പലപ്പോഴും ഗോൾ അടിക്കുമ്പോൾപോവും ഇതാണ് അവസ്ഥ. ഇത് വളരെ ഇറിട്ടേഷൻ ഉണ്ടാക്കുന്നു കളി കാണുമ്പോൾ. ഇതിനുള്ള മറുപടി പ്രതീക്ഷിക്കുന്നു....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Asianet Satellite Communications — broad [Resolved]

 jibin.jacob on Dec 4, 2017
Initial complaint that you have marked resolved. It is not resolved. I still have the same issue

Subscriber code: cn107242
Phone number: [protected]

I have been having multiple calls with asianet broadband services for their incompetent services over the past 6 months. One issue after the other keeps coming back after apparently they 'fixing' it.

The first issue was that i was not getting internet during the prime time of the day. Sometimes between evening 4pm - 10 pm and during the night time.

I have called their customer service...
Complaint comments  Read comments [1]Complaint category Broadband

Asianet Satellite Communications — tv no picture

 jayaprakash panthaloor on Nov 24, 2017
I am a subscriber for asianet communication and my sub. No. Ga9201182 and compaint no. Ga01209356 complaint on 20/11/2017. No response from them after reminds and after mail to regional manager kochi. Please take stern action as i am an advance subscriber and paid up to 31/03/2018. My mental strain and physical strain is very high. My family is very much annoyed. Please make us pleasantable atmosphere in my home...
Complaint comments  Read comments [1]Complaint category TVs

Asianet Satellite Communications — disconnection [Resolved]

 thomasjrk on Nov 20, 2017
I sent this mail to asianet before 10 days i didn't get any reply yet

From: thomas johnson
Date: fri, nov 10, 2017 at 1:28 pm
Subject: connection issue
To: adtv@asianetindia.com, vijaykpd@asianet.co.in

Dear, sir/ ma'am

Subscription id: ga91021435

By the end of april 2017, as per the instructions from a customer care
Agent i have informed your local branch at palarivattom to disconnect
The set up box connection of mine and collect the set of box from the
People who are living below my apartment.
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Asianet Satellite Communications — cable connection [Resolved]

 Deepthy Shaji on Nov 19, 2017
On october 9th i requested for an asianet direct digital connection at aluva office. I choose asianet direct connection, also for taking asianet internet broadband connection. On the next day, a technician came for testing the signal and the connection was given, and a bill was issued in name of asianet. On this month, when the technician came for checking signal for internet connection only, we came to know that we were cheated. As the cable connection which was given wasn't asianet direct digital connection, but it was the connection from a cable operator (Who owns an asianet link) in our locality....
Complaint comments  Read comments [1]Complaint category Other

Asianet Satellite Communications — network issues - high ping and latency, low bandwidth [Resolved]

 jibin.jacob on Nov 8, 2017
I have been having multiple calls with asianet broadband services for their incompetent services over the past 6 months. One issue after the other keeps coming back after apparently they 'fixing' it.

The first issue was that i was not getting internet during the prime time of the day. Sometimes between evening 4pm - 10 pm and during the night time.

I have called their customer service more than 20 times and have spent over 300 rs in phone bills to fix this issue. They keep on saying that they will send a technician to check my faulty line. However, no one has come to...
Complaint comments  Read comments Complaint category Broadband

Asianet Satellite Communications — to cancel my asianet broadband connection

 Abhi9497 on Nov 5, 2017
Dear asianet broadband company my subcode is tv126925. I request you to remove my asianet broadband connection. It is very slow so we humbly request you to cancel our broadband connection. I am forced to cancel my broadband connection due to your low speed. I have contacted your people so many times, but i was only dissapointed. So i firmly believe that you will take the needed procedures and cancel my broadband conection as fast as possible....
Complaint comments  Read comments [1]Complaint category Broadband

Asianet Satellite Communications — idiotic service & frequent network unavailability

 SarinActor on Nov 4, 2017
One of the dirtiest service and connection ever seen, that is asianet broadband for me now.

My subscriber code is : tv128748, and i stay nearby technopark, trivandrum.

We never get the speed as they mention in their plans. I had upgraded my plan, just to see slow network connections.

Now the main cause of the writeup here is frequent network unavailability & non-responsiveness for many days even after multiple reminders to the waste thing named customer service call.

Let me mention a few things that are happening nowadays.
Complaint comments  Read comments Complaint category Internet Services

Asianet Satellite Communications — broadband speed not as promised [Resolved]

 sudheer menon on Nov 1, 2017
Dear sir / madam,

I am associated with asianet nearly 2 years till date vide cn86394 consumer no, from the day one i am having issue with the speed what asianet is promising and they have not kept the same, even if we complaint to them they are least bother to visit customers premises and send a message to customers that your compliant is resolved, where as other service providers visits premises of customer and ensures the compliant is resolved.

Asianet is promised me that there will be a speed of 40mbps but i am getting far below than that, and most of the time upload...
Complaint comments  Read comments Complaint category Broadband

Asianet Satellite Communications — not giving service as promised, worst customer service [Resolved]

 Vnair35 on Oct 31, 2017
I purchased asianet broadband connection on[protected], its in the name of vineet nair ie me with phone number as [protected]. The consumer number is av8156. I had purchased a plan of 1mbps unlimted net pack with first 15gb at 20mbps speeds. I had padi 3months advance as they had asked for. For the last two weeks, net works for only two hours every day. Scenario is such that i need to call them everyday, then they rectify for an hour and then it gets disconnected again, forget the speed part iam not even able to open gmail.
For the last two days, there has been no internet at all, repeated...
Complaint comments  Read comments [1]Complaint category Broadband

Asianet Satellite Communications — cable tv not getting hd channels

 Bhanu Pant on Oct 25, 2017
My consumer number is AA90286920 & I am not receiving HD channels. Please rectify this at the earliest....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Asianet Satellite Communications — cable broken

 janilraj.K on Oct 16, 2017
Very poor service asianet cable network . i approached on 14.10.2017asisanet vadakara calicut dist for repairing . but nobody came for repairing. very bad service . iam janil raj, vadakara, calicut dist. my no. KE92001110 . now i am thinking of disconnect asianet cable connection...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Asianet Satellite Communications — disconnection of asianet broadband connection-reg

 K.k. Chandrasekharan on Oct 12, 2017
I, K.K. Chandrasekharan, sub Code: TV117364, would like to disconnect the asianet broadband data connection from today onwards as its charge seems to be very high when compared to other connections. Kindly do the needful at the earliest....
Complaint comments  Read comments [1]Complaint category Family & Relationships

Asianet Satellite Communications — broadband

 Yehova Hg on Oct 11, 2017
I have been using this broadband for the last 2 years, but from september 29 onward, my speed isn't getting stable. I am using the plan data plus 499, the speed of this plan is up to 2 mbps speed, & i used to get up to 1.98 mbps, but from sept. 29 onward, i am only getting 1.95. It doesn't stay like that too, sometimes i get the speed of 1.87 mbps, one day i received the speed of 0.32 download speed, i have been complaining regarding this issue to customer care of asianet, until this day the issue hasn't been resolved, my sub code of asianet broadband is kt31954...
Complaint comments  Read comments Complaint category Broadband

Asianet Satellite Communications — service negligence

 koshydot on Oct 6, 2017
My account is 5329, which is a new one. As i specifically asked for a wi-fi modem with at least 2 ethernet ports, they gave me xperio labs and it worked just for 1 hour on the first day itself. I raised a complaint to replace the modem with same configuration, after 8 long days of waiting, some1 came to my home and replaced the xperio with an old, another customer used cisco modem with only one ethernet port and also having problem in accessing the modem gateway settings. I escalated the complaint to a lot of contact points, but until now nothing has done. I paid the money for what i am looking...
Complaint comments  Read comments Complaint category Internet Services

Asianet Satellite Communications — pri line complaint [Resolved]

 Prasad B J Ettumanoor on Oct 4, 2017
Reliance pri line ([protected] and [protected]) installed at asianet satellite communications ltd., pallinada, thammanam, palarivattom is not working for the last two days. Request you to depute a technical person and rectify the complaint at the earliest.

Thanks & regards

Prasad b j
Asianet satgellite communicaations ltd.
Pallinada, palarivattom
[protected]...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Asianet Satellite Communications — broadband connection network problem [Resolved]

 Vishnu Prasad R on Oct 3, 2017
I'm an asianet broadband user from kottayam, kerala. The service providers are not at all helping their consumer. The customer care no is not toll free. They hold the line for several minutes and we have to suffer large call expenses. They never try to repair the problem in person they just places a request and do their business. I have been getting network connectivity problems for about a month and no technicians or any sort of actions were taken by the asianet executives. I have been placing complaints every day by calling the customer care
Kt9427
Paruthumpara...
Complaint comments  Read comments Complaint category Internet Services

Asianet Satellite Communications — set top box not working.

 Ashitha Arackal on Sep 22, 2017
We have been subscribers of asianet cable since 1996 and we are paying subscription on yearly bsais. Our set top box not working since 16th sep '17.
When complaint was lodged with north parur franchisee, they demanded the cost of new set of set top box instead providing a free service/ replacement. Reuest you to kindly consider our problem positively and your immediate response is very mu h appreciated...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Asianet Satellite Communications — poor customer service [Resolved]

 tksmtech on Sep 21, 2017
I have registered a complaint with you on 23.08.2017, regarding digital tv set top box that no picture is seen and only red lights with set top box and ticket number was given by you.. Da0337338. But no body attended my complaint. I brought my complaint to your customer care 3 more times. But all my efforts remained futile. And now for the 5 th time in a span of one month time i registered a complaint and a new ticket number allotted. Da 0337823,
Each time when i call your customer care your representative assured me immediate solution to my problem. I have paid one year advance subscription...
Complaint comments  Read comments Complaint category TVs

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