Asianet Satellite Communications Customer Care
Asianet Satellite Communications Ltd.
Customer satisfaction rating: 8%
Submit a Complaint
405
COMPLAINTS

Asianet Satellite Communications Customer Care

Asianet Satellite Communications Ltd.

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Address
2nd Floor, Leela Infopark, Technopark Campus
Trivandrum
Thiruvananthapuram District
Kerala
India - 695006

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 80 8606 0665
[Corporate Customer Care]
up
23
down
12
+91 80 8601 1023
[Customer Care & Retention]
up
15
down
10

Additional info
Attingal
Usha Nivas, Opp. Govt. I.T.I., N.H. Road, Attingal 695301
Tel: +91 47 0262 6859

Enchakkal
AVRA 102 , Aksharaveedi Lane, Enchakkal, Trivandrum
Tel: +91 47 1257 5252

Kallara
Empire Building, SreyasJunction, Kallara PO, Trivandrum 695608
Tel: +91 80 8601 1170

Kariavattom / Sreekariyam
Ezakadavil House,Nr. Health Centre, Pangappara PO, Kariyavattom, Trivandrum 695581
Tel: +91 47 1241 5353

Kattakada / Tholicode
Peace Home, Killy Junction, Kattakada PO, Trivandrum 695573
Tel: +91 47 1321 0670

Kazhakuttom
JRA-142, Opp. Axis Bank, Near Police Station, Kazhakuttom, Trivandrum
Tel: +91 47 1241 2323

Kovalam/Poovar
Sreedevi VP 1/649 (VP X1/506) K.S. Road Kovalam, Trivandrum 695527
Tel: +91 47 1248 5151

Murinjapalam
MPRA-65 Kalathil Lane, Nr. GG Hospital, Murinjapalam, Trivandrum
Tel: +91 47 1255 9797

Nalanchira
Bniz Bldg., Kottamugal Junction, Opp. Margin Free Market, Mannanthala, Trivandrum
Tel: +91 47 1253 3411

Nedumangad
Ushas, NMC 22/11, Ground Floor, Pazhakutty, Nedumangad
Tel: +91 47 2320 9966

Neyyattinkara / Parasalla
NMC 41/418 Near Town Hall, Neyyattinkara 695121
Tel: +91 47 1222 6344

Papanamcode
Kaira 137, Opp. Kerala Arts Club, Estate Road, Papanamcode Trivandrum
Tel: +91 47 1249 2789

Peroorkada
N V Nager 7, Vazhayila, Peroorkada PO, Trivandrum
Tel: +91 47 1243 8256

Peyad
B P Nagar 102, Market Junction, Peyad PO, Trivandrum
Tel: +91 47 1228 6363

South Paravur
Karakuzhy, Kottappuram, Paravur 698301
Tel: +91 47 4251 2357

Varkala
Ushas Tower, 3rd Floor, Maidanam Junction, Varkala 695141
Tel: +91 47 0260 3331

Asianet Broadband Additional Contacts


View More Information...

Customer satisfaction rating
8%
Complaints
405
Pending
0
Resolved
33
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Asianet Satellite Communications related photos (27)

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Asianet Satellite Communications Complaints & Reviews

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Asianet Satellite Communications — No channels properly get.

 mozhoorudyjoy87@gmail.com on Jul 1, 2017
Sir
This is to inform you that most of the time Asianet cable is not working even if they come and repare. Since last 2 weeks.

Sub ID DC92004066, Subs Name Mozhoor M Joy, Phone No - 9847880574, 9446376075 04792326602, we pay bill - Rs 525 and i would like to know the plan that I am using, list of channels The cable shows No Signal or just shows frequencies.I seems very useless with this connection....
Complaint comments  Read comments [2]Complaint category TVs

Asianet Satellite Communications — Frequent disconnection from 11pm till 7am

 shijukumar01@yahoo.co.uk on Jun 19, 2017
Dear sir/madam,
My cable connection is being switched off every day from 11pm till 7am. Inspite of repeated complaints through phone as well as emails to the cable operator as well as asianet the service provider, no action has been taken till today; as of today its been a week since i regisered my complaint.
Tracking id is s-120617/969 ; 261 (S-120617/969. Please resolve this issue on a permanent basis.
Thanks,
Shiju...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Asianet Satellite Communications — Related to set top box replacement

 skandan on Jun 13, 2017
I'm an asianet customer from 14/03/17, my booking no:2017030035 from ekm south. Our tv &set top box were damaged due to high voltage passage of current thru the line. I was applied for the replacement of set top box on 10/06/17 and the technician was came on 12/06/17 and replaced with another one which is not working. I was trying in phone for help but can't get the destination no: i don't know what to do? So pls take immediate action to get the connection. My contact no:9747328875, sreenath.. M...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Asianet Satellite Communications — Not providing installation [Resolved]

 Mohit p mohan on Jun 11, 2017
Asianet local service not providing installation, asked for installation two times visited one time and check the cable and returned back and offered as they provide within 2 days, waited for one month still not provided the installation our set up box which we bought fron asianet around 1700 is wasted due to that, if installation is not provided will switch to other providers. Address-patinanchil house pavukkara p.o mannar Alappuzha pin-689622...
Complaint comments  Read comments [1]Complaint category TVs

Asianet Satellite Communications — Disconnection from 11pm to 8am continuously from past 1 yr

 n.shiju on Jun 11, 2017
Hi, i reside in kodumon, angadickal. I have been seeing that the cable operator here (Media cable vision) angadickal north, from the past 1 yr have been continuously switching off cable at 11pm and switches on only at 8 am. This is very irritating and not at all good business practice. I am a business analyst and my job requires me to be informed of all information that might affect international business. You cannot expect me to pay for internet when i can get all the news from t. V. I have already sent a mail regarding this to you on the email id given by your customer care dept. I don't want...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Asianet Satellite Communications — Not getting star network channels particularly star sports network

 Peterf on Jun 10, 2017
Asianet became a total waste cable service nowadays. Before the champions trophy all the star network channels are vanished. If we call customer care, most times we not getting ring. If it ringing they are not taking phone. I think there should be some clear laws to protect consumer interest in this segment.in every cable and dth service, among the conditions they are
Putting a clause like they can remove any channels at any time. This should not be allowed. I don't understand what the government are doing regarding this. I am willing to pay more money also. I want starsports now not after...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Asianet Satellite Communications — Not able to get hd channels after paying for hd stb

 AbrahamLK on Jun 9, 2017
Dear sir

Subscriber name : louis thomas
Registered phone number : 0481-2411163
District : kottayam
Place : changanacherry
Stb sn : az1510020520
Cas sn : n 8010 0435 59 5

I have upgraded to asianed hd a few months back after i received a call from one of your executives stating that by paying an amount i can upgrade to asianet hd and get all hd channel. I agreed. After paying the amount and getting my stb changed i did not receive any hd channels. On enquiring with the customer service number i was told that i need to make an additional...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Asianet Satellite Communications — Payment after submitting temporary disconnection [Resolved]

 Omanapko Padmanabhan on Jun 8, 2017
I am prof. Omana. Omana kt38480. I submitted temporary disconnection of my internet connection from may 7th 2017 both by online and request directly to your changanacherry office. I repeatedly getting bills. I contacted your customer number they said my request is under process. But today also i got message for payment. I only used 7 days in may and paid the full amount of may. I am out of station for about three months. If you doing like this i will not pay for entire months and you have to refund 24 days amount for the month of may. I will be forced to terminate you connection and go back to my...
Complaint comments  Read comments Complaint category Internet Services

Asianet Satellite Communications — Paid channels

 Shahin Babu on Jun 8, 2017
We are annual subcription paying customer's. We are facing a difficulty in your dth services. (E. I) now you have made many channels as paid channels (Star networks channels e. G. Asianet plus, asianet movies, star vijay, star sports etc), already we are paying an annual amount of 3000 to 4000. Now you have added many paid channels (Around 10 to 15 channels) so, the amount is very high when compared to other dth services.
As we stay in kerala, ernakulam and we prefered asianet was to be best, we choosed asianet but now your services is not satisfying customer needs.
Make any changes...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Asianet Satellite Communications — Poor service, no collection agent, many channels not available

 Fazilsr on Jun 8, 2017
Dear team,

Am residing in palakkad town and using acv.
Nowadays most of the channels are not available. No collection agent is coming and hence the connection gets disabled without prior notice.
When i called for customer care. She is talking like she is paying me for watching acv. Very poor service as compared to earlier days.in a competitive time like this you should satisfy customer....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Asianet Satellite Communications — Non availability of asianet broadband cable connection reg.

 K.R. Gopinadhan on May 16, 2017
I, m a regular asianet user. My broadband connection is not functioning. Matter is reported to attingal office and they registered my complaint on 10-5-2017. Asame has been reported to costumer care executives. There is no remediation from both the agents this is injustice and irresponsibility. Kindly take up the matter seriously. Hopping for reddressal....
Complaint comments  Read comments Complaint category Broadband

Asianet — Service is too weak

 Bibin Cyriac Karakattu on May 10, 2017
I am using asianet set top box. Asianet does not provide all channels.. Star movies... Hbo... Axn... Sony pix... And also many channels... More than all these problems our local area's asianet service is too weak. They are not serious in their works. I always have the problem of no signal... And they come somedays and fixes it.. But it goes within 1 day. What to do?...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Asianet — Cable connection not transferred while changing to new house just near to my old place

 Abhilashv202 on May 10, 2017
I was a customer of yours for last 4years. Recently i have changed my house to newly constructed one. Just near to my old place. After requested to change connection. On my 2nd reminding call 2 staffs visited and informed me that will have to rs 272/- and they will after 2dayys. Now it is 2months over. No action take place.in between this i have followed several times. But my complaint is been closed with out giving connection. Pls do the need full. My question i have followed several times but no complaint registered or repaired. Even after 2 months no connection. Why customer care. To whom i want...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Asianet — No cable signal network since 15 days

 Irannasr on May 8, 2017
I am communicating with local hubli customer care number since 10 to 15 days. I am not getting solution for my dish problem solution and i think i called more than 20 times to cable network person. Till today i have not received any solution for dish problem and how can i continue this service. I also called chennai main office two time so i need support to solve this problem. Who is right person to take immediate decision because we are paying regular month fees. I am not satisfied with the local person of asianet

Regards
Iranna
Hubli karnataka 9686956691...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Asianet — Cheating customer service

 Anoop144 on May 6, 2017
Because of broken cable issue (More than 15 years old) and for hd stb protection i have connected one adapter for easy disconnection while lightening. Reported damaged cable issue to attingal office also. But they came (After 7 days after 15 follow up calls) and removed the adapter and again fixed the same old cable with their adapter (Thread type - we can't remove it while lightening) i have requested several times for changing the damaged cable and they denied to do so by telling the reason they are getting signal. But still the stb is not providing proper clarity and some channels showing the...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Asianet — Set top box complaint with in one month after replace

 Haseeb T A on Apr 30, 2017
My asianet set top box not working after one mnth of replacemnt.
First of all they replaced old set top box ehich has no remote and the buttons on set top box was not working..
After some days the channels was nt available
When i contacted the customer care for the refund of money they are not replying properly...
So my sugession to every one is that never ever use asinet connection they have worst service.....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Asianet — Worst experience with asianet karyavattom

 jibilkv on Apr 22, 2017
I had a connection with them and disconnected temporarily for 1 year.

1. I raised a request for reconnection on 3rd of April.. I have to call the CC and local office almost every day for service. Finally after multiple follow ups, they came to my house on 18th April and given a set top box(a used one) and charged me 275 as reconnection fee.
2. Next burden was they have given me set top box without a remote. They asked me to come to their office to collect the remote. And again pay for that.

3. Worst thing happened after this. After two days the box stopped working...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Asianet — Cable issue ernakulam, kerala

 udith on Apr 18, 2017
This problem is getting into my nerves... I have been calling and complaining about this problem to asianet... This problem is about the set top box... I have been calling and telling this to asianet several times though they keep continuously keep telling that support will come tomorrow... This problem has started since 12th of april... If this keeps continuing some more days i will consider to change asianet......
Complaint comments  Read comments [1]Complaint category Computers & Accessories

Asianet — Payment debited twice for annual service subscription AA91005962

 Nagaswami Sivasubramanian on Apr 9, 2017
My service consumer no :AA 91005962
Based on the reminder from Asianet Satellite Communication Ltd for the annual renewal for the service TV network for the period 2017-18, I attempted to renew the subscription on line in the company site. The offer mentioned in the communication was for 12 months subscription 2 month extra service will be provided. Hence, renewal was made thro online and payment was made thro my credit card for an amount of Rs 3480/.But confirmation from the company was not received immediately after the payment was made. Second attempt was made to renew and payment. The...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Asianet — Setup box replacement due lightning surge

 vischris on Apr 3, 2017
Recently there was huge rain and lightning in my area and due to this factor my Digital set up box was completely ruined.Mind due I have got light arrest facility at my home and all my electrical equipment's are safe from lightning since this set up box has got coaxial cable connection an external surge came through that line and completely ruined the set up box.I had formally filed a complaint against it on the very same day and so far there has been no response.Now the complaint has gone up from 1 to 2 and still there is no response.All that needs to be done is replace set up box.
The office...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

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