Asianet Broadband — disconnection request not processed

JasonMatthew

from Thiruvananthapuram, Kerala

Address:	Thiruvananthapuram, Kerala, 695583
Website:	asianetbroadband.in

1. I am not receiving internet speed as described in my package since the beginning (3 months ago).

2. I have raised a complaint through customer care, which received no response.

3. After requesting for a disconnection through online complaint and customer care, i am only receiving false promises.

4. I am constantly receiving a message every month asking for me to pay bill for my existing connection.

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Asianet Satellite Communications customer support has been notified about the posted complaint.

Nov 04, 2018

Updated by JasonMatthew Also i would like to update few unmentioned complaints,

5. I had opted for the 100 GB plan with internet speeds upto 50 Mbps. Which is priced at Rs. 699/- excluding Tax. But received a Bill exceeding 1000 Rs. While i only received a max speed of 3-5 Mbps.

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Comments

vibipg

from Thrissur, Kerala

Sir,
I hereby request you to cancel my broadband connection under customer no PK5195 name Vibeesh P. G. Since I'm not able to use the connection regularly due to its frequent disconnection, I request you to cancel the same without any charges.

Kindly do it as early as possible.
Thank you.