Asianet Broadband — poor service

santhoshkochi

from Neyyattinkara, Kerala

Address:

Ernakulam, Kerala, 682041

I've been a subscriber of Asianet broadband for three years. VERY BAD EXPERIENCE. Low speed. Frequent connectivity issues. The company is keen only on taking money, not on providing quality service. You pay for what you don't get. The payment should be tantamount to service and speed offered.

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Comments

shinems

from Kochi, Kerala

I contacted Asianet customer care multiple times due to problem in the connectivity days before itself. Customer care contacted me multiple times and assured resolution. But didn't resolve. This went on for 3 days after which they sent a technician. It got resolved. I asked them to extend my service by 3 days which I lost. They told they will send mail but didn't.

Again my connection which was going to expire tomorrow night was renewed today without my permission. Again I lost 2 days.

Total 5 days!

Now I again my connection is not working properly. It is showing just 4 MBPS speed. Not able to do anything.

I would like to file a complaint against you in the consumer court if this continues. This is cheating as we are paying for period duration and days are lost. Time is lost which is inevitable.

Consumer No: CN133174