Asianet Digital TV — unable to select channels or broadcaster packs as per trai rules | |||||
Asianet digital tv has send an sms asking me to select the channels or choose broadcaster packages through online by visiting the website www.asianetdigital.co.in. however i receive constant error messages while entering my subscriber code provided by asianet. I tried calling the custromer care department but the line is either busy or do not respond at all. Finally i visited the asianet office based in kochi and to my surprise i was told that i will have to choose the packages offered by asianet or wait for another 2 months to choose or create the pack which i wish to have. This is a clear case of gross violation by asianet digital tv and i kindly request you to interfere. Was this information helpful? | |||||
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Asianet Satellite Communications customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Hi Aarathi,
It seems the part where Mathew says"to my surprise i was told that i will have to choose the packages offered by asianet" is true and they are not providing channels as we need. They are giving packages.
Find link below: https://portal.asianet.co.in/registration/localResources/pdf/AllPackages.pdf
Thanks,
r3
It seems the part where Mathew says"to my surprise i was told that i will have to choose the packages offered by asianet" is true and they are not providing channels as we need. They are giving packages.
Find link below: https://portal.asianet.co.in/registration/localResources/pdf/AllPackages.pdf
Thanks,
r3
Aarathi Chelat's reply, Mar 15, 2019
Hi,
If you log in to https://www.asianetdigital.co.in/ with your subscriber ID, it let you choose the channel as you prefer via ALACARTE tab. I myself have chosen the desired channels from the global list, not from the bouquets suggested by them. The pdf you shared might be convenient for some who are not that choosy I guess.
Thanks,
Aarathi
If you log in to https://www.asianetdigital.co.in/ with your subscriber ID, it let you choose the channel as you prefer via ALACARTE tab. I myself have chosen the desired channels from the global list, not from the bouquets suggested by them. The pdf you shared might be convenient for some who are not that choosy I guess.
Thanks,
Aarathi
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Thought to share my experience with you.
Have you tried entering the subscription ID in small letters? I was initially typing it in all Caps and got the error message. Later, when I typed the alphabets in lower case, the site automatically populated my consumer details and I was able to register.
The 2 months waiting period seems to be a miscommunication. Most o[censored]s are able to choose the desired channels via online. You may please try again and if not getting through, could you share the error message you are getting and your subscriber ID?
"Hi Aarathi,
It seems the part where Mathew says"to my surprise i was told that i will have to choose the packages offered by asianet" is true and they are not providing channels as we need. They are giving packages.
Find link below: https://portal.asianet.co.in/registration/localResources/pdf/AllPackages.pdf
Thanks,
r3
"