[Resolved]  Asianet — High ping / poor service

Address:

Thiruvananthapuram, Kerala, 695001

Customer id:tv55391
Service: broadband
Issue: high ping and loss on servers outside kerala, in trivandrum.

I've been contacting asianet's customer service for the 3 to 4 weeks regarding the fact that there's constant throttling in the city of trivandrum on fixed time periods, which results in high ping and packet loss. This has been happening for over the course of 3 weeks, and asianet's customer service representatives aren't even aware of what the term "ping" and "packet loss" is. I know this issue has affected only the area of trivandrum because a couple of friends and i usually plays video games together, 3 weeks ago, my ping and theirs who're also using the same plan as i had an acceptable ping of 60-75ms right now it tops up to more than 200ms, ping is very important when it comes to pvp and multiplayer online gaming. Though constantly spamming your customer service only restarts the modem and doesn't change anything... Didnt expect this from the no1 provider in india :?