Asianet Net Connection — not working

sir, I am residing in changancherry towm MY problem is that I am not getting net connection, MY ID is KT16847 I have registered my complaint with the Asianet changancherry office I am told that thaere are lot of complaints pending .My problem would be taken up.I am a branch manager I need net connection to communicate with my clients I am totally disappointed ..Initially the service was good, but now may be they might have monopolise this segment. hence no effort is being taken to resolve our issue .