[Resolved]  Asianet Satellite Communications — asianet broadband speed

Address:Thiruvananthapuram, Kerala, 695581

I recently upgraded my internet plan from unlimited 1mbps/ month to 75 gb 10mbps/month and after 75 gb 1mbps unlimited plan.
But i am not able to use it properly because in the evenings its always slow.
I upgraded it to use it when i reach home after work, but its always slow during the time i am home. I complained 4-5 times already and they will reset the connection or say nothing is wrong in their end etc. A technician and a lineman came to check the modem and connection but said there is nothing wrong with the connection. I am tired of calling them every time. Whats the use of high speed internet if you cant use it when you want it.

Please make sure to ask for a demo or something before getting asianet broadband connection, because once you get it, its a pain to use it properly.
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Oct 1, 2017
Complaint marked as Resolved 
Asianet Satellite Communications customer support has been notified about the posted complaint.
Verified Support
Aug 28, 2017
Asianet Satellite Communications Customer Care's response
communicated with customer issue solved.Now getting speed
Complaint comments 

Comments

I have took fibre optic plan on Rs699 permonth of 50mbps speed.On the first day the speedtest showed 40 mbps on direct Ethernet connection.Week later the speed was on mere 4mbps to 2mbps.Thats pathetic and cheating.
I changed my Model from D2-D3...how the speed is better and its showing around 15MBPS in speedtest.

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    +91 80 8606 0665 [Corporate Customer Care]
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    2nd Floor, Leela Infopark, Technopark Campus, Trivandrum, Kerala, India - 695006
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