Asianet Satellite Communications — asianet satellite communications picture/sound freeze - sub standard service - for more than 6 months - deficiency in resolving complaints

Address:	682041
Website:	Asianet Satellite Communication

I am a resident of jawan cross road, ponekkara, ernakulam.

The asianet satellite communication's sub standard cable connection leading to picture/sound freezing/ no picture has been persisting for more than 6 months in most viewed channels. Complaints when registered are attended after a lapse of 1-2 days and picture restored in tv through temporary measures which last for 2-3 days and service deteriorates back to total disruption.

My last complaint dated 20-07-18 and 27-07-18 and 28-07-18 is still unattended despite my repeated reminders to their customer care unit.

I am a customer for 10 years who have advanced subscription for 1/3 years in advance and now waiting for their technicians mercy for viewing the tv programmes.

This is a wholly unacceptable level of professionalism and total disregard for customer's complaints and the many senior managers responsible for asianet service absolutely being incompetent and the area manager or directors not taking any responsibility to resolve the issues/check service status, customer complaints etc.

Looks like this is a common complaint and asianet or their contractors trying to cover it up and continuing to take customer's subscription money.

I will be exploring legal option for consumer rights and will also warm others users/public of these continuing and persistent issues with asianet satellite communication's cable service.

Thanks,
Ga04298811