Asianet Satellite Communications Complaints & Reviews

Dear Sir,

Subscriber ID : GA91100210
MAC ID : N[protected]

This is further to the telecom I had with Asianet customer care executive on 30th March 2019. I had opted for 2 alacarte channels on February 24th 2019 (Mtv beats HD & Vh1 HD ) for one month. It expired on 23rd March 2019 and I haven't renewed these channels again. But regret to inform you that you have added these 2 channels from 24th March 2019 to 30th April 2019 without my consent and charged for network capacity fee for 109 channels that is around Rs.164. This is cheating and a company like Asianet should not do such activity in subscriber account.

So I request you to please cancel these channels and reverse the network capacity fee from my account at the earliest. If it's not possible from your side I will file legal complaint to Consumer Court.

Thanks & Regards,

B.Biju Kumar

As per the TRAI rules a customer has the right to select their own FTA channels. But Asianet cable TV is forcing us to select from the given FTA packages of their choice. And the package with minimum cost (₹ 130+ tax) does not contains any Malayalam channels. This is only a business trick for their profit. Please take necessary action as early as possible.

I had subscribed for some channels asper TRAI rules in January 2019. But as on date some of the channels are yet to be broadcasted. When the aforesaid channels are tuned in the message 'You r not authorised to view the channel. Pls contact your cable operator' is shown when I have already paid for the channels. On contacting the operators either they don't answer the call or they just give some lame replies and excuse themeselves. What is worst is that some of the free channels like DD has also stopped relaying. No adequate measures are being taken by the operators on contact. Please take stringent action to curb such consumer unfriendly behaviour.

My id is db92001010
Asianet do not have an exclusive fta malayalam channels which contains all the malayalam fta channels they provide. We are forced to

Take all other rubbish channels which we do not want. This is only a business trick to increase the no. Of channels above 100 and any

Channels we select in addition will increase the channels to 125 or above, for which they can charge the capacity fees. To over come this

Cheating there is no way out.
I am a victim of this, i selected all the malayalam fta and other few fta channels, few hd channels from ala carta and statutory bouquet

And the no. Of channels was below 70 and paid rs.204/- as shown in the online order page.
I waited for one week complaining many times. The answer was, we have refreshed, reset your stb or switch off and on your stb. I did this

Each time and was of no use.
Since there was no way out i went to the thiruvalla office. They entertained me warmly and the fellow there after repeated attempts told

That only 30 individual commands will only be honoured. So the individual ala carta channels should not be above 30. There i am cheated.
I had to reshuffle my ala carta selection. Delete almost all all fta channels and go for the asianet bouquet containing malayalam channels

And all other rubbish channels. The channel no. Went above 150. The capacity fees is now above 200 including tax. Plus the charges for the

Priced channels in hd and sd.

So my request is ask

1. Asianet should launch an exclusive malayalam bouquet containing all malayalam fta channels. The rest we can opt, which can reduce the
Charges as trai say.

2. Avail unlimited commands in ala carta not restricted to 30.

If this problem is not rectified we will be forced to take measures for consumer protection.

The internet connection was sold to us promising 100 mbps speed for a period of 5 months after taking a payment of inr 2950. I have been using the connection for a week now. Never have i seen the connection speed exceed 1.5 mbps. All efforts to raise a complaint falls on deaf ears. No response from their customer support team. Have no idea how to take this forward and resolve.
#asianetbroadband

Regarding - ha92003408.

During the migration, you have incorrectly added 3 additional slabs in
My account. After continuous chasing (I almost call every day) you
Have revised 47/- which is equivalent to the cost of 2 slabs. But you
Yet have to revise the amount of 1 additional slab. It's been more
Than 3 weeks. How many calls i have to make to get this silly issue
Resolved. We have been your loyal customer for more than 25 years. I
Am highly disappointed with the customer service you provide and how
You treat your customers. I want this mess to be cleared asap.

Dear sir, i had made complaint in asianet customer care
Several times. Regarding the plan change issue in my subscription. I had
Change to new scheme on 09/02/2018. I choose on default 26 channels and
47 channels i had purchased. Sum of 200 rs. 22/02/2018 i had added 50
Rs and try to buy new channels and it failed due to some technical
Error it shown my previous order locked. I called customer care they add
Me 2 channels. But later i found my balance fall down to -641. Rs.
Without my knowledge kerala hd emerald package added to my subscription
List. As well as they took slab price also. I had complaint the mistake
To customer care several time still now its not cleared. I complaint them through their company website few days later i got failure mail.

My subscriber code is ga91100454, on february 8th i had received a message from asianet that my available balance in the account is rs.591/- post which i had subscribed for channel which i got to view after 10 days.

In the interim i had done an online payment of rs 120/-

In my asianet subscriber account currently its shown that in need to pay 230/- rupees to asianet. While raised the complaint with asianet it was told that there was many wrong entry and there was an additional amount deducted and had said that the complaint will be resolved and the same still remains unresolved

With respect to the new trai tariff for channel seldection, i have chosen the channels (Including pay channels, and paid the money as well) in the beginning of february. On feburary 27th, i got two messages like 'since i have not chosen the channels, we are migrating your pack to an adjacent pack' and that 'i need to pay rs. 440/- as channel subscription'.

And when i checked my transaction details, it shows asianet have migrated my package to some package with rs. 440/-.

I do not understand who gave the authority to asianet to change my selection of channels and replace it with channel packs of their interest?. This is actually looting customer. This is totally against trai tariff regulations and the freedom of customer to choose channels of his interest.

I have mailed their customer care email : [protected]@asianetindia.com on february 28th. On next day (March 1st), i have contacted customer care via phone. They have informed me that they have checked with technical team and within next day evening i will get response and my issue will be resolved. Today morning (March 5th) i have escalated the same to customer care in charge and nodal officer. But everything went in deaf ears as i have received nothing not even a single mail or call from customer care till now.

I hereby request your help to immediately revert what ever changes asianet have done on my selection of packages and restore the packages which i have chosen earlier. (I did choose these 2 pay channels - kochu tv, animal planet, and rest of them were free channels).

Also, i request your help to instruct asianet to take immediate action on reverting my bill details to based on my channel selection.

Please find my customer details.

Customer id : gk91003428
Customer name : rahul

Today morning i watch dd sports, but in the afternoon when the live telecast of india vs australia match is going to be started dd sports channel is not available, this is happend several times before. From the free channel list provided by trai i came to know that dd sports is a free channel, lot of another free channels are also missing. So please take action against asianet for me and my friends in kerala

Subscriber id:aa91054236
Name: s. R. Rajesh, sivanjali, muttada. P. O, trivandrum mob:[protected]
As per the new trai regulations i have selected channels from alacarte and paid rs.5450/- online on 11th feb 2019. Till now i am not getting my selected channels. I am getting some malayalam channels only. None of the movie and sports channels are there.in spite of repeated complaints to your office (Complaint ticket number aa0895240 dated 22/02/2019, aa0895268 dated 24/02/2019 & aa0895446 dated 03/03/2019) and to your office at mannanthala, trivandrum (I visited 5 times) there is no response from your office. I am a regular customer of asianet for the last 5 years and paying subscription annually. It has also found that i am charged with rs.450 per month for the services for the month of february. It is requested to resolve the issue at the earliest and charge only as per the channels provided to me

Hi. We have been facing issues with asianet digital ever since we chose their services. We have to call the customer service at least 3 times every month for the same nature of issue. They never solve a problem permanently and don't seem to care about customer's grievances. The most recent case being that of the trai update. We selected the channel pack of our choice but were not getting even the free channels (Forget the paid channels). My humble request to asianet to please stop these meaningless advertisements and concentrate more on existing customer satisfaction rather than adding new ones. My personal advice to all those planning to get asianet digital connection, is to rethink on their decision.

Sir,
I have paid Rs.3480/- for one year subscription of Asianet Digital TV which gives two months free (total 14 months) on 01.09.2019., TRAI has implemented a new channel section system for TV communications and I have selected 8 pay channels and 100 mandatory FTA channels on 5/2/19. But while selecting I could not see the the total amount of the selected list that I would have to pay because I already had balance in my account. To know more details about my pack, I tried to contact the Customer Care service provided by them and after many tries finally they informed my pack charge to be Rs.435/- per month. Due to high charges per month I contacted them again but they said that I cannot make any changes in my selected pack and told me to visit the local office. I visited the nearby Asianet Digital TV office and explained about this issue to them.They said that for every 20-25 channels, there is an extra chage mentioned as slabs. I wanted them to reduce the number of channels selected by me as its not possible to do so online.But till now they did not respond to me about this issue through any means.As per my calculations. the total value of my selected package is not more than Rs.300. It is very difficult to reach them through their customer care number and even if they picked up the call, they made me wait for long. TRAI extended the duration for changing the existing system to the new sytem till 31.03.2019. But they are not ready to rectify .I would like to know about the total balance amount on 01.02.2019 and how much they had charged for this month and how it is calculated.How can they charge such a high amount for a very few channels without me knowing about it and also when TRAI has given time for people to select ? Kindly help me to resolve this problem at the earliest before my balance gets exhaused. My subscriber ID is KA91026679.
Thanking you,
A Raghunadhan

I am a subscriber of asianet cable tv. I have selected the packages in the asianet website, but i was not getting the channels that i have selected. When queried about it in the asianet office, they told that i had added more number of alacarte channels and hence the system is getting hang because its beyond the capacity of my set top box. And they instructed me to delete the selected channels and add new channel bouquets to the package. But when i did that i was getting a message that the package has been locked and i can't edit it. When i contacted the customer care, they told that there is no hang and they had reset the set top box, and they told me to keep the set top box on for 20 minutes, i did that but still there was no chennels available. I have paid rs.325 for the selected package of channel and also activated it, but after one week of activation, i haven't got any of my channels. So I contacted the head office in Trivandrum and they did delete some of the channels and added an extra bouquet of channel- "Kerala FTA-2 ", then I did get all the channels in my TV. but later I noticed that there was an additional bill of 196.56 in my account. when I queried about that in the customer care, they told me that the people in Trivandrum had selected many network slabs and each slab costed 23.60. the next day I went to the asianet office in my city, and when I went there, this 196.56 had become 448 rupees. when I asked about that in the office, they told that the price of 448 included the charge of February (from 1-2-2019 to[protected], since I selected the package on[protected]. Then I told them that I cant pay 447 and to lower the number of channels in my package. and they did that, reducing the amount to be paid from 448 to 217.

now the current situation is that iam getting only two bouquets and one single pay channel. there is only Sony six, star malayalam value pack and sun Kerala basic pack in my package. That is 46.02+23.60+17.70=87.32 rupees. And I am paying 325+217=542 rupees. Which means I am paying an extra amount of 455rupees.

now I have got a message to pay rs.217, and I wont pay that amount till you people give me a clear and convincing explanation on what has happened with me.

Please look into getting me the selected channels or else refund the money which I had paid, ie.rs325. I will go for some other service provider. Anyway if i lose my rs.542 for the month, i am going to change my cable tv operator.
Kindly look into solving my problem.

Subscriber code: ja92023221
Name: syam prakash

Request you to disconnect my broadband connection with effect from 28.02.2019. My name is jeeja bai p. M, subscriber code is ca23856. My complete address is as follows;-
Jeeja bai p. M
34/713-b, vazhathuruthy,
Civil station p. O,
Calicut - kerala
Pin - 673020
Mob :-[protected]
I have already remitted bills upto 28.02.2019. Kindly do the needful in this regard,

Jeeja bai pm

Am one of asianet digital tv customer. Trai has implemented this change to reduce 90% people cable bill. But asianet has made violated all good things. There basic pack is 139 channels (Default selection) so that they can charge n/w service charge. They have created a new site and informed that we can change through it. But when i selected channels and tried to apply its asking me to contact customer care. When i contacted customer care they said they can add this on top of there basic plan only (138 channels). I cannot select my channels which is against rule.

Need stern action against asianet for violating and looting people like this.

Asianet did not provide the facility to select the basic package recommended by trai that is 100 channels for rs. 135/- + tax in their site for consumers. They have added another 20 channels and is charging more. They do not allow to delete the additional 20 channels in their site, saying its locked. They advice to contact customer care, but they do not respond. I have contacted in their customer service number tel: +[protected] / 2700244 but not responding to my request. I made these requests during the month of february, several days

I had opted for the hdk03/emerald package after trai update. Subscriber code - ga91121411 on feb 5th 2019.
But, i am not getting all the channels which come under this subscription.
I have been raising complaint tickets daily with the asianet customer care daily since the past 5 days, but till now no help has been provided. Asianet is being non cooperative and not even sending any technician to reslove this matter.

Aa 91054895 a k jayachandran asianet digital tv
As per new regulations of trai, i wanted to select free and paid channels al a carte through your website. I have also given my written order form to your peroorkada tvm office on 5th feb 2019. But, without my consent your recommended pack fta 2 has been added by default to my pack depriving me the freedom to select any channels al a carte. This is against trai guidelines.
I request you to remove all the existing channels in my connection and provide me with the facility to select all channels al a carte afresh. I do not want any recommended pack kept in my connection by default and i should have the complete freedom to select any ind of channels sd, hd, free, paid etc: except the mandatory dd channels. Orelse, please advise your peroorkada office, to accede to my request either manually or through the system... Urgent action is solicited.

. A k jayachandran

I had received changed my Asianet BB Plan from TU 799 to TU 1099 @ 25 Mbps speed. My BB Customer ID is tv104901 in the name of PV Subramaniam at VNRA 79, Vikas Nagar, Chekkalamukku, Sreekariyam, Trivandrum 695017. Right from the day, about 2 weeks or so ago after plan change, the BB speed from 8.30 to 11.30 PM is just about 3 to 4 Mbps ONLY. Lodged several complaints about this to BB Customer Care at [protected] as well as their helpdesk by way of calls and emails. But as of date nothing is changed and the speed is JUST 4 Mbps ONLY from 8.30 to 11.30 PM. I am paying a handsome amount in advance for whole year subscription : but the goods received is horrible, pathetic, disgusting and disappointing.