DEN Networks Customer Care
DEN Networks Ltd.
Customer satisfaction rating: 13%
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326
COMPLAINTS

DEN Networks Customer Care

DEN Networks Ltd.

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Address
236, Okhla Industrial Estate, Phase III
New Delhi
New Delhi District
Delhi
India - 110020

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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154
down
80

Customer satisfaction rating
13%
Complaints
326
Pending
37
Resolved
32
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So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

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DEN Networks Complaints & Reviews

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Den Networks — bad signal and network

 binny bugs on Jan 8, 2018
My name is charandeep singh and i recently installed den settop box i didn't know it has very bad nentwok i complaint in service centre but no one hear carefully i was very disappoint by that why this company didn't hear customers voice i send you a picture of this network this is worst network i used ever i lived in tilak nagar, old mahavir nagar new delhi the cable operator name is shiv cable network b-89 ganesh nagar new delhi 110018...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Den Boomband — requirement of static ip

 ps rajpurohit on Jan 4, 2018
Sir,

Den boomband cust id - si 24481533

Den boomband is making an simple excuse as quota for this month is over.
I requested in early dec, 2017 at that time they advised me to again request at the and of dec, 2017 so i again requested again on 31 dec, 2017.
May know the locuna behind this why i was not provided static ip.
Secondly i wan clarification on the subject that
1. How many applied in dec, 2017.
2. What was my number.
3. How many & how the quota is allotted and under which seniority list.
4. How many are left...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Den Networks — not providing static ip cust id - si 24481533 for cctv

 ps rajpurohit on Jan 3, 2018
Sir,
I i have been using broadband connection in my garment shop. Where i have fixed cctv for security purpose for which static ip is needed to see from anywhere in my absence in shop for any falseplay. I approached to den boomband service provider but except once assurance none has contacted me.

You may kindly ask for my all emails to den boomband on the subject, so far nothing has been done.
Mr. Aasit kumar puri once asked me to send mail at end of dec, 2017 so i did. And also so many times contacted to customer care and lodged complaint but no body has contacted...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Den Networks — false promise and money not refunded

 Jai21 on Dec 28, 2017
Den network is the worst broadband service provider as they take your money and then inform you it is not possible to establish connection in your area. I booked den broadband connection through robin (Sales person). Before booking i confirmed from him that whether they have internet facility available in my area. They informed me that already several connections of den are running in my area. Next day a person of technical team came and informed me that there setup is not available in my area so it is not possible to provide internet to my house. At time of taking money they promised me that my...
Complaint comments  Read comments [2]Complaint category Broadband

Den Networks — overcharging by local cable operators

 Sarvjeet Oberoi on Dec 17, 2017
I am writing from north delhi malkaganj area, our local cable distribution is from ginni cable, we purchased and upgraded to hd cable in month of july which had 6 months free hd pack worth rs 1200 at that time, but our cable operator has asked for hd price after 4 months only, and when we refused to pay the additional amount for hd pack, they said they will discontinue our services immediately, please look into the matter and resolve asap. Thanks...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Den Networks — refund committed by ms poonam (09310678707) not sent.

 vishan kapoor on Nov 30, 2017
Received a call from ms poonam (Mob no. [protected]) on 18th nov 2017. She requested to return router as den network was not used by me. At the same time she promised me that she will send cheque of rs 900 by 20th of nov, 2017. Your representative collected the router and issued receipt no.51588. Representative also ensured that cheque will be delivered. With in two days.
Sorry to say that continously ms poonam is being reminded of the payment but she is not making any firm reply over it.

Early action required
Vishan kapoor
D-21 naraina vihar
New delhi-110028
Complaint comments  Read comments Complaint category Telecommunications

Den Networks — replacement of ordinary set box to digital set box.

 vinita nalwaya on Nov 28, 2017
I have lodged request for replacement of ordinary set box to digital set box with request no. Cvl[protected] on dated 26.10.2017. After that i have contacted on toll free number [protected] several times but still my request was not fulfilled. It is very sorry to say that such type of poor services effects this company's image very badly. Still no one have contacted me for fulfillment of my request....
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Den Networks — no objection certificate of den set top box

 Girish Kumar Khulve on Nov 10, 2017
Sir,
Due to shifting from bareilly u. P. To moradabad u. P., i want n. O. C. Of my den set top box, for this on dt 31-10-17 i had requested to my local cable operator mr kamaljeet singh on dt 31-10-17 on his phone no [protected], but he has not answered to my request & cut my phone call. Then on dt 8-11-17 i went to office of above local cable operator m/s sidak cable networks, bareilly u. P. For obtaining no objection certificate of my den set top box sl no [protected], stb id - [protected] & smart card id[protected], but the above mentioned proprietor was not available...
Complaint comments  Read comments Complaint category Other

Den Cable Network — network and service

 Rohit Dhumale on Nov 8, 2017
I am using cable since a long years but service provider is not good no coordination i stay at lodh heaven dombivli and employee name shaher is un attentive he nit pic the call and take the long to resolved complete we facing no network since 2 days but other from near me connection are working well
Also since long he not provide a receipt of payment while asking on not provide he denine to provide by give any reson

Few moth before he charge me double on payment we complaint on same then he took the original copy from us to chek record but since he not returning it back
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Den Networks — dd national channel not visible during cricket match

 Satish Khadde on Oct 22, 2017
During cricket match between india & newzealand on 22nd oct 2017 dd national channel on den network is not visible. When i asked about this no satisfactory feedback given by the operator. Kindly resolve my complaint.
However during monthly payout of cable fees no such information given to consumer. It is simly missleading to us. It happened during last cricket match between ind vs au's. Thanks...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Den Networks — many channels are not coming from 1 week

 njayaprakash on Oct 13, 2017
From past 1 week many channels we have subscribed are not coming. I have contacted the local cable operator "modern satellite" many times still they are not helping out. This problem often happens once a month. And the local cable operators are not co-operative. We request you to take speedy action and tell them to send the concerned person to correct the problem....
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Den Networks — not providing cable (dish) from a month by den network.

 dharmesh66 on Oct 9, 2017
Sir i'm dharmesh sharma from jodhpur rajasthan. The cable operator is not providing me dish from more then a month. I had complain more then 8 time on [protected] number. But they only give satisfaction to solve the problem under 48 hours but do nothing. The cable operator in my area always ignore my call. His name is imran. I'm having the 'white box of den'. The box is not working from month, he never care about the customers problem. And he not even collect payment timely....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Den Networks — problem transfer of connection

 kumararun1807 on Oct 9, 2017
Sir maine ek setup box purchase kiya apne friend se jab mera set up box kharab ho gya tha. Jab maine apne cable operator ko bataya toh usne kaha ki jab tak chale ise chalo uske baad transfer kara lena. Ab after nine month who box purane cable wale ne band kara diya kyuki jab se ye box uske naam se chal rha tha or wahi tax pay kar raha tha. Jab maine apne friend se baat ki toh us purane cable wale ne apne tax amount 1200 rs. Ki dimand ki lekin mera cable operator ne dene se mana kar diya tha jabki cabel wala mujse regularly monthly payment le rha hai. Ab one month se mera box band pada h jab ki maine...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Den Networks — set top box

 jatin22888 on Oct 6, 2017
My set top box is changed second time. Because our cable operator take 2 connection (Den & sea). When the box of den is bad then he changed into sea with new connection. And when sea dish set top box is bad then its changed into den network with new connection. Because of this policies my t. V. Set is also going bad. So many days my t. V. Set is closed and its spoiled....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Den Networks — unnecessary amount demand

 Rastogi9 on Oct 6, 2017
I am ashu rastogi address mm-122 fl. 304 3rd floor ankur vihar loni ghaziabad (Near krawal nagar, east delhi).

I have den tv network from service operator satish cable at krawal nagar east delhi i already paid amount but they demand unnecessary amount again again and i complained to den tv network but not solve the same.

Also, i inform you that there is one person mr. Arvind cash collection executive and his nature is very wrong against women.

So, i request you to take necessary action immediately.

Regards
Ashu rastogi
Mob:[protected],...
Complaint comments  Read comments Complaint category TVs

Den Networks — payment taken and asking for the same after 2 months

 Bhaw1234 on Sep 29, 2017
I had 2 connections with den, in july when guy came to take the payment i told him i want the second connection disconnected temporarily as i dont have a maid and dont need the other connection, (This guy had been coming to take past pymts as well and took the card number for disconnection). I gave him 1100 cash and he returned 10rs back. The guy said he is not able to get the receipt as there is no network and he will leave the receipt with the guard. I checked with the guard a few times but there was no receipt, i did not get any calls for payment neither did anyone come to take the payment.
Complaint comments  Read comments [3]Complaint category Satellite, Cable DTH TV

Den Networks — not showing ndtv india

 Sk Najmul Hossen on Sep 18, 2017
From 16 september we could not seen the ndtv india news channel el..in west bengal at the district of hooghly.. Why this is happening.. I wanted to know in details.. Not a single channel has been any kind of disturbing. Except ndtv india. What is happening there.. Is the problem is yours or anything else.. Do tell me.. That.. If there is others kind of problem tell me also.....
Complaint comments  Read comments [1]Complaint category TVs

Den Networks — missing channels

 Bhuwan Prakash on Sep 16, 2017
Dear sir,
We have complained many times to our cable operated about many missing channels like zindagi, discovery, wb, tlc, life ok, star movies action, romedy now, sony pix etc.
This is a humble request to you that please please please please please please please please please please please please please please take some important action regarding our complaint
Thank you...
Complaint comments  Read comments [1]Complaint category Entertainment and Recreation

Den Networks — channels not working [Resolved]

 Devinder saggu on Sep 7, 2017
Complaint number is 4504340 registered on dated[protected] follow up no is 4511472 my setup box (Hd) number is [protected]. I have made complaint about three channel not working (Shop
Sj, b4u movies and punjabi tadka). I make a call everyday i didn't got any solution of my problem. I have
Another setup box (Sd) card no.[protected] but these three channels are working on sd setup box. I also
Mailed to wecare@denonline.in but till now i did not got any reply. Please solve my problem as soon as
Possible...
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Den Networks — not getting channel since from last 45 days

 Siddu P on Sep 1, 2017
My area cable opertor are not responding for no signal network since from 45 days and he has taken 200 rupees for repair but he has not taken setupbox till now and connection also not disconnecting he has taken starting 1600 rupees for deposit, when i leave the area he told half of amount will give back now he has not giving any deposit amount and repair amount, his name is Basavaraj Saraswathi Godam near jagat circle Kalaburgi now I Request u kindly give another person for operating and refund my deposit amount....
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

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