DEN Networks Customer Care
DEN Networks Ltd.
Customer satisfaction rating: 11%
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384
COMPLAINTS

DEN Networks Customer Care

DEN Networks Ltd.

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Address
236, Okhla Industrial Estate, Phase III
New Delhi
New Delhi District
Delhi
India - 110020

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
203
down
97

Customer satisfaction rating
11%
Complaints
384
Pending
37
Resolved
32
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So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

DEN Networks related photos (47)

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DEN Networks Complaints & Reviews

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DEN Broadband — fraud company

 agrawalgovind4@gmail.com on Dec 9, 2018
Den broadband is a fraud company because 3 months salesman of den broadband has given me 3 months plan in offer of 4 months but after 3 months my connection is cut and when i am calling to customer care of den broadband then nobody is giving the proper response and not solving the problem even senior also of den broadband so they are very careless for their customers....
Complaint comments  Read comments Complaint category Broadband

Den Networks — star sport select 1 and 2 not activated

 Deepak Kanth on Dec 8, 2018
I took connection some few weeks ago. And a guy call ganesh came to install paraphernalia. I requested him to activate these two channels and he said that you l hv to pay extra. For that i readily agreed. After that my ordeal started. It has been around 3 weeks.. I hv been calling that guy at least 15/20 times. He never picked up my call. I called helpline number and i was told that service will activate in next 48 hours. Nothing happened. I again called up helpline number and they gave me other number on which no response. My card number is 82868621. I fed up with its service.. Never recommend...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Den Networks — not give refund

 akhi37918 on Nov 9, 2018
Den Networks — set top box refund money not given

1 Review
An Anudeep R B on Aug 21, 2017
Submit a Complaint
Hi, we had den tv cable connection pas 10 months, and we deposited amount of 2000 rs, for which they had provided a cable connection with setup box on a monthly rental of 230rs. When i asked to disconnect, cable guy denied giving full deposit amount back!. They took 2000 rs at the time of installation. On aug-2017 asked to disconnect the cable and take the set top box, they denied. Den customer care people also not responding properly....
Complaint comments  Read comments Complaint category TVs

Den Networks — regarding poor cable services

 MCU on Nov 3, 2018
Hello den team,

I am using den cable services from stn cable rudrapur. We have raise complaint over telephone number [protected] for cable network last eighteen days. We lot of time called to stn cable, and they are says to coming to next day. But his never next day come.

Really we are disappointed with their services. They are not take the seriously customers.

We are advice to you, please make some better policies for your customers. He trust your services.

Kindly look into it & take action and seriously it.

Regards
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Den Networks — broadband services

 ashish0207 on Oct 26, 2018
Hello all,

I am using den broadband services and since last three days, my internet is not working. Before recharging the pack their executives use to call each time and says to recharge it, but whats the point of recharging it again if its not gonna work and i have to use some other alternatives.

I also called their technical engineers and first they says they are coming and after that they just stopped responding my calls. Really disappointed with their services. They guys should take your customers seriously and make some better policies for your customers.
Complaint comments  Read comments [1]Complaint category Broadband

Den Networks — account closure not completed even after 4 months

 Arjun28 on Oct 16, 2018
My name is arunachala prasad and i had raised a request for closure of my den boomband account, a_117454, more than 4 months ago and it is still not completed. The modem/router has been collected but the account hasn't been closed yet. I have made multiple requests and follow-ups regarding this but this hasn't yielded any results yet. I'm concerned that the connection would be misused as the address proof that i had provided during the new connection was also not given back to me and i was told that they had lost it....
Complaint comments  Read comments [1]Complaint category Broadband

Den Networks — need my refund

 aasthajain on Oct 7, 2018
I was using den network from last 2 yrs. Suddenly on 15 sep my connection was disconnected without any intimation and the local operators said that we will not provide connection in your society which is in gurgaon. And i have done a 8 months recharge from which 3 months are left. Local operator is saying call on customer care and customer care is saying we dont have any information. This den networks company is making fool of customers. Customer care is directly saying we will not refund. I want my refund back.

Aastha jain
Ph:[protected]...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Den Networks — daily network error problem

 Sunnydgr8 on Sep 20, 2018
Whenever i out on my tv there is technical problem is show on my screen for this many of times i complaint to my operator but not respond so well and when then resolve my problem then pictures are not clear. Plz resolve my problem as soon as possible... Our cable operator is. Sanjay sharma is not a responsible person for this post either u change my operator or resolve my problem total money wasting...
Complaint comments  Read comments Complaint category TVs

Den Networks — services

 Sonali SinghRoyal on Sep 19, 2018
Hello sir,
I have taken a broadband connection on 11/09/18 but as of i m very unsatisfied with your service team i am getting very throttle speed i was requested to your please resolve the particular problem but i didn't get any good response from your team side and unfortunately my i'd was suspended yesterday due to some issue and as of now i am completely unable to use internet i hope i was taken very wrong decision to get den connection
Thanks / regards
Shailendra kumar singh
Registered number [protected]
A-302 gd colony mayur vihar phase 3 delhi 110096...
Complaint comments  Read comments Complaint category Internet Services

Den Networks — cable operator

 Rakesh Kant Gupta on Sep 15, 2018
To,
Nodal officer
Madam,
I am a cable operator in den natwork pvt ltd my lco code is bh816, hear is some documents i submitted. I pay for nagra box 900 rs and hd box 1600 rs and monthly charge jan to june 69 after june 75 rs per month when i purchased box my distributer says 3month subscription free but now he add all subscription charge and close my all boxes hear i submitted my payment sedul in documents. My subscriber is hassle to my services or you can call it den natwork services, mam can you help me in this case if you can i am very thankful to you,.
Please...
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Den Networks — stop the services by ccn den, in vishwas nagar

 umeshchand@gmail.com on Sep 7, 2018
Dear sir
I find your email through trai web site

I have been using cable tv from ccn network since last 5-7yrs

But on 6th sep. They closed our connection and said ur connection fee not submitted with us. Tats why we are not give u until unless u pay.
But according to me we have already paid (1 yrs subscription fee eg 2400/- rs) our fee to his worker who is looking after his cable network in our area.

But now he saying he run away with ur money and he didnt give me ur subscription fee so i am unable to continue ur cable

Sir...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Den Networks — no signals

 nitin hemrajani on Sep 2, 2018
20 times called customer care, 500 times local operator to resolve the problem.in 60 days daily no signals, how everyone will survive. But all are the same. Nothing done, mistake is mine that i paid full 12 months subscription, else they would had attended. Think 2 months connection but able to see only for 5 days
Nitin hemrajani
113/191 swaroop nagar
Kanpur - 208002
Mb - [protected]...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Den Networks — payment issue

 Anujpuri on Aug 19, 2018
Actually i made my payment on 17 august 2018 at 10:06 am for inr 5502 (Plan: run_5mb_150_y_4662_wb) and the payment which i made was successful. My concern is that den customer executive saying that the payment is not cleared or failed on their end.

As my internet was not working even after making the payment, i did one more recharge of inr 5502 from another credit card on 18th august 2018 at 2 pm. According to this i made two payment

I would like to share my upset about the customer support given on this. The executive not able to solved and get my concerned and...
Complaint comments  Read comments Complaint category Internet Services

Den Networks — poor/worst service

 Alwl on Aug 17, 2018
I got den broadband yesterday evening n suddenly at same night it has stopped working. Till then now almost i continously trying to talk with local so called field engineers of den. And they are giving lame excuses. N most intersting thing there is a complaint number[protected] which nodoby is attending. Worst service ever in north delhi. Pls, guys dnt go for den...
Complaint comments  Read comments Complaint category Broadband

Den Networks — very bad service

 Pramod1311 on Aug 16, 2018
This is to inform you that the den cable tv service was interrupted since 15.7.18 at our home. There was a continuous message on tv screen which reads – system update please wait! We didn't call the service provider for 2-3 days assuming that the same would be rectified automatically as it was a system update process.

Finally, we registered a complaint on 18.7.18 telephonically. A technician came on 19.7.18 and informed that our set-top box is out of order and can be repaired at a cost of rs. 300/-. For us it was surprising as this system update issue was with our neighbours too...
Complaint comments  Read comments Complaint category Other

Den Networks — no network

 ritzabc2001@yahoo.co.uk on Aug 11, 2018
This has gone as a serious issue now. Most of the time we do not have cable network. When called for complaint no one even gives a damn about it. Most of the time there is no network during sat and sun. Those days when people get some time to be at home and enjoy the television entertainment, there is no network the tv is blank and dead. We do not have a proper list as well to check for which channels are we actually subscribed for. Sometimes the some channels show up and sometimes they don't. What is going on with den. You guys are like forcing people to go with the brands of dish tv's. We still...
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Den Networks — complaint about den connection and then not picking up the phone after payment

 Jeetender Jha on Aug 1, 2018
I have taken a den broadband in gurgaon sector 52 wazirabad gurugram. I have pain the 2004 rupees to abhay ([protected]) in paytm and he forwarded the amount to prateek kumar number ([protected]). Its already 3 days passed after payment. But still my connection is suspended. When i call customer care, they use to tell me that we will resolve your issue in 24 hours. But from last three days, the issue is still the same. What is going on, is this the way den use to treat there customers. If you are not able to resolve the issue, then i will mark a complaint in consumer court against den broadband and...
Complaint comments  Read comments Complaint category Broadband

Den Networks — poor service

 Nikhil867 on Jul 28, 2018
Hi, my name is nikhil behl. It was my biggest mistake to install the broadband of dennetworks. Since i shifted my plan to rs. 900 which offers me 50mbps speed but i'm only getting the speed of 15mbps on a average basis. Maximum speed i get is of 30 mbps.in this whole month i have called customer care number for like 7-8 times and all they say is that they re sorry for the in convinience. But what am i supposed to do with your sorry? The engineer visits my house after every complaint and gives me vague reasons that you are not getting speed because at the time of checking speed you are not selecting...
Complaint comments  Read comments Complaint category Broadband

Den Networks — I'm complaining about the refund amount

 eotcrudra on Jul 16, 2018
I had applied for your Den broadband connection in March 2018. I had paid 5340 rupees to your executive. After that your executive told me that Den connectivity is not available in our area(Naraina Industrial Area-1).
He told me that my submitted amount (5340 Rs) will refund after in few days.
But this amount is not refunded to me yet. Whenever I call to him, each & every time he told me the amount will refund in that week. but it is not refunded yet to me
Please help me out from this matter asap.
Please reply me on - [protected]/ eotcrudra@gmail.com...
Complaint comments  Read comments Complaint category Broadband

Den Networks — set top box

 varshakale on Jul 3, 2018
Its been 3 days my set top box is not working... The operator is not showing up... Give us false claims of visiting but yet didn't solve any of our problems... I am sick and tired of den... There is no connections some whole days... All my neighbourhood is tired of this... The operators only shows up to collect charges... I called him for more then 10 times once he said i will come and check and didnt showed up yet... All are fake people with fake promises...
Complaint comments  Read comments Complaint category Computers & Accessories

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