DEN Networks Customer Care
DEN Networks Ltd.
Customer satisfaction rating: 12%
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375
COMPLAINTS

DEN Networks Customer Care

DEN Networks Ltd.

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Address
236, Okhla Industrial Estate, Phase III
New Delhi
New Delhi District
Delhi
India - 110020

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
196
down
93

Customer satisfaction rating
12%
Complaints
375
Pending
37
Resolved
32
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So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

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DEN Networks Complaints & Reviews

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Den Networks — services

 Sonali SinghRoyal on Sep 19, 2018
Hello sir,
I have taken a broadband connection on 11/09/18 but as of I m very unsatisfied with your service team I am getting very throttle speed I was requested to your please resolve the particular problem but I didn't get any good response from your team side and unfortunately my I'd was suspended yesterday due to some issue and as of now I am completely unable to use internet I hope I was taken very wrong decision to get Den connection
Thanks / Regards
Shailendra Kumar Singh
Registered Number [protected]
A-302 GD colony Mayur vihar phase 3 Delhi 110096...
Complaint comments  Read comments Complaint category Internet Services

Den Networks — cable operator

 Rakesh Kant Gupta on Sep 15, 2018
To,
Nodal officer
Madam,
I am a cable operator in den natwork pvt ltd my lco code is bh816, hear is some documents i submitted. I pay for nagra box 900 rs and hd box 1600 rs and monthly charge jan to june 69 after june 75 rs per month when i purchased box my distributer says 3month subscription free but now he add all subscription charge and close my all boxes hear i submitted my payment sedul in documents. My subscriber is hassle to my services or you can call it den natwork services, mam can you help me in this case if you can i am very thankful to you,.
Please...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Den Networks — stop the services by ccn den, in vishwas nagar

 umeshchand@gmail.com on Sep 7, 2018
Dear sir
I find your email through trai web site

I have been using cable tv from ccn network since last 5-7yrs

But on 6th sep. They closed our connection and said ur connection fee not submitted with us. Tats why we are not give u until unless u pay.
But according to me we have already paid (1 yrs subscription fee eg 2400/- rs) our fee to his worker who is looking after his cable network in our area.

But now he saying he run away with ur money and he didnt give me ur subscription fee so i am unable to continue ur cable

Sir...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Den Networks — no signals

 nitin hemrajani on Sep 2, 2018
20 times called customer care, 500 times local operator to resolve the problem.in 60 days daily no signals, how everyone will survive. But all are the same. Nothing done, mistake is mine that i paid full 12 months subscription, else they would had attended. Think 2 months connection but able to see only for 5 days
Nitin hemrajani
113/191 swaroop nagar
Kanpur - 208002
Mb - [protected]...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Den Networks — payment issue

 Anujpuri on Aug 19, 2018
Actually i made my payment on 17 august 2018 at 10:06 am for inr 5502 (Plan: run_5mb_150_y_4662_wb) and the payment which i made was successful. My concern is that den customer executive saying that the payment is not cleared or failed on their end.

As my internet was not working even after making the payment, i did one more recharge of inr 5502 from another credit card on 18th august 2018 at 2 pm. According to this i made two payment

I would like to share my upset about the customer support given on this. The executive not able to solved and get my concerned and...
Complaint comments  Read comments Complaint category Internet Services

Den Networks — poor/worst service

 Alwl on Aug 17, 2018
I got den broadband yesterday evening n suddenly at same night it has stopped working. Till then now almost i continously trying to talk with local so called field engineers of den. And they are giving lame excuses. N most intersting thing there is a complaint number[protected] which nodoby is attending. Worst service ever in north delhi. Pls, guys dnt go for den...
Complaint comments  Read comments Complaint category Broadband

Den Networks — very bad service

 Pramod1311 on Aug 16, 2018
This is to inform you that the den cable tv service was interrupted since 15.7.18 at our home. There was a continuous message on tv screen which reads – system update please wait! We didn't call the service provider for 2-3 days assuming that the same would be rectified automatically as it was a system update process.

Finally, we registered a complaint on 18.7.18 telephonically. A technician came on 19.7.18 and informed that our set-top box is out of order and can be repaired at a cost of rs. 300/-. For us it was surprising as this system update issue was with our neighbours too...
Complaint comments  Read comments Complaint category Other

Den Networks — no network

 ritzabc2001@yahoo.co.uk on Aug 11, 2018
This has gone as a serious issue now. Most of the time we do not have cable network. When called for complaint no one even gives a damn about it. Most of the time there is no network during sat and sun. Those days when people get some time to be at home and enjoy the television entertainment, there is no network the tv is blank and dead. We do not have a proper list as well to check for which channels are we actually subscribed for. Sometimes the some channels show up and sometimes they don't. What is going on with den. You guys are like forcing people to go with the brands of dish tv's. We still...
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Den Networks — complaint about den connection and then not picking up the phone after payment

 Jeetender Jha on Aug 1, 2018
I have taken a den broadband in gurgaon sector 52 wazirabad gurugram. I have pain the 2004 rupees to abhay ([protected]) in paytm and he forwarded the amount to prateek kumar number ([protected]). Its already 3 days passed after payment. But still my connection is suspended. When i call customer care, they use to tell me that we will resolve your issue in 24 hours. But from last three days, the issue is still the same. What is going on, is this the way den use to treat there customers. If you are not able to resolve the issue, then i will mark a complaint in consumer court against den broadband and...
Complaint comments  Read comments Complaint category Broadband

Den Networks — poor service

 Nikhil867 on Jul 28, 2018
Hi, my name is nikhil behl. It was my biggest mistake to install the broadband of dennetworks. Since i shifted my plan to rs. 900 which offers me 50mbps speed but i'm only getting the speed of 15mbps on a average basis. Maximum speed i get is of 30 mbps.in this whole month i have called customer care number for like 7-8 times and all they say is that they re sorry for the in convinience. But what am i supposed to do with your sorry? The engineer visits my house after every complaint and gives me vague reasons that you are not getting speed because at the time of checking speed you are not selecting...
Complaint comments  Read comments Complaint category Broadband

Den Networks — I'm complaining about the refund amount

 eotcrudra on Jul 16, 2018
I had applied for your Den broadband connection in March 2018. I had paid 5340 rupees to your executive. After that your executive told me that Den connectivity is not available in our area(Naraina Industrial Area-1).
He told me that my submitted amount (5340 Rs) will refund after in few days.
But this amount is not refunded to me yet. Whenever I call to him, each & every time he told me the amount will refund in that week. but it is not refunded yet to me
Please help me out from this matter asap.
Please reply me on - [protected]/ eotcrudra@gmail.com...
Complaint comments  Read comments Complaint category Broadband

Den Networks — set top box

 varshakale on Jul 3, 2018
Its been 3 days my set top box is not working... The operator is not showing up... Give us false claims of visiting but yet didn't solve any of our problems... I am sick and tired of den... There is no connections some whole days... All my neighbourhood is tired of this... The operators only shows up to collect charges... I called him for more then 10 times once he said i will come and check and didnt showed up yet... All are fake people with fake promises...
Complaint comments  Read comments Complaint category Computers & Accessories

Den Networks — local cable operator is harassing me a lot and i want put my e-mail id into my account

 ahmedmustafa on Jun 20, 2018
Local cable operator is harassing me a lot.
He has taken rs.600/- in cash for may, 2018 & june, 2018 but has not recharge my connection.
He has written his email id in my account,
Kindly remove his email id & put my email id into my account, so that i can pay into my account directly and
All channels are not coming
Or
I want to pay rs.1000/- into ky account kindly guide.

And
This my contact number
[protected]...
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Den Networks — fraud commitment for purchase of den net

 rajabharti on Jun 6, 2018
Den Broadband,

Team Den one of your team approached me for a new connection, then after discussion, i finalized to take a connection from your network with a mutual agreed of Rs 393 Plan/month of 5 mbps upto 60 Gb, Accordingly i have made the payment of Rs 400 on 14 Apr 2018 in Paytm. and my connection was installed on next day. But after the one month when i tried to recharge the amount reflects is Rs 786. Which is almost double. When i tried to communicate with den broadband customer team they are not responding what a denied team DEN they are to not respond.So kindly provide me...
Complaint comments  Read comments [2]Complaint category Broadband

Den Networks — poor service of den

 skar720 on Jun 3, 2018
Hello there,

I am sandeep kar. My den card id is [protected]. Since 1 month i am facing issue in my den cable. So many times contact to customer care, sometimes they are received my call sometimes not. They are taking complaint and told that it will resolved within 48 hours. But nothing happen after that.
Den i am giving you 250 rupees per month for viewing my tv not for your profit.
So, kindly take it seriously and solve my issue.
Otherwise refund my all money so that i can buy other service provider.

Location-jamsedpur, dimna, jharkhand,...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Den Networks — saree is faltu

 9867795369 on May 23, 2018
I had place dthe order online from the given wesite but I have received totally different SAREEcloth (some low quality roadside stuff). When I received the order from xpressbee, they made me sign the document and took the payment first before handing me over the product. The delivery guy made me talk to the concerned person from xpressbee on phone and they denied taking back the parcel and returning mre my payment when I checked that it was not what I orderd. I am unable to apply for a return from the website as there is no option and the help center and contact details are not provided on he website....
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Den Networks — unable to view service error shows "you are not subscribed to this channel.

 Korder on May 21, 2018
Unable to watch any channel. On each channel there is blank screen and a error shows "you are not subscribed to this channel. Contact cable operator/ customer service to subscribe"
Complaint to cable operator united cable but still the prob has not been resolve kindly consider this and get is resolve. Highly escalate this issue authorities to rectify

My den card no.[protected]...
Complaint comments  Read comments Complaint category Utility Services

Den Networks — service not activated even after 5 days of new connection

 sabbu222 on May 14, 2018
Hi i have purchased new connection (Hd box) from cable provider here in south city gurgaon (Golden cable - bobby) on 10th may 6pm. I have paid 2450 rs for new connection. My cable has not started yet after 4 days. Cable provider not answering my phone calls. I have reported the same on den customer care but no solution has been provided yet even after 6, 7 follow up calls. Please look into this urgently as it seems like i have done mistake by purchasing den set top box. If it will not start today i will request for refund.

The worst part is cable provider bobby not answering to my...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Den Networks — totally unsatisfactory by local cable operator

 njayaprakash on May 14, 2018
The cable network is totally unavailable for last 15 days. Monthly subscriptions are made promptly online in time. Despite repeated calls to local cable operator, there is scant response from them. Advise local cable operator to either redress the complaint or remove the facility forthwith as the the service is totally unsatisfactory either in attending to calls or repairing the faults. Action needs to be on lightening speed. Thanks....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Den Networks — den cable service is very pathetic

 MjSwathi on May 12, 2018
The service of den network (Modern satellite) in banashankari 3rd stage is the worst one ever i have seen. Pathetic service, it's been 15 days we have complained about issue no action yet, they are very good at followup only regards to payment and irresponsible team. They are absolutely sick n tired of their service. Please unsubscribe this service....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

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