DEN Networks Complaints & Reviews

SAI NIVAS H NO 134 SECTOR 11 VASUNDHRA GHAZIABAD 201012

Team DEN NETWORK,

I bought den network cable tv stb box THROUGH MOHAN & KHURSHID OF VASUNDHRA.
I have faced lot of trouble with the connection and have raised the concerns earlier also.
And because of lot of issues faced, finally i decided to not continue with den network cable connection.
I have already given the request in written and also told the nodal officer of the den networks to refund the amount and give the receipt while
Taking up the setup box back.
But i am not getting any response now from den networks and they are violating trai regulations.

Please help me getting the refund money on return of the setup box.

Broadband connection was recharged on 28th January 2024 however it's not working since then. I have complaint multiple time on their customer care number and send them an email to either fix the issue or issue a refund. So far no one has reached out to me till today 23rd February 2024 and now they have stopped responding back on my emails as well. Whenever I called to their customer care they say wait for 24 hours, I asked them for TAT being followed by company to resolve a problem but they do not have any TAT in place and just make fool of customer by putting them on hold or make fake promises for call back in 2 hours.
Below are the details through which they can feel some shame on their name by harassing a customer who paid them on 28th January 2024 for one month internet connection in advance however when I am writing this email on 23rd February 2024 unable to use it as it's not working.

User ID - b504quantamres
Order ID - [protected]
DEN complaint ticket number - 2431978

In den network not added language in Sony pix, star movies other cable networks available language on this channels.please add language on this channels.

I tust to solve this problem

Thank you

I am a techie and im working in a private firm. So the internet connection is very much mandatory. Daily 4 or % times the wifi gets disconnected and shows No internnet, which is adversly affecting my work. Whenever Im in meeting or like that critical point this happens and somehow it also affects my work.

When I have contacted the operator he is asking me that what should he do whenever the cable breaks, I dont know how come 5 or more times does the cable breaks on all day.

Please look into it

Refund not received it's being more than 5 months I am emailing them calling them they just dates and tell to email when email multiple times no response. The service was disconnected in the month of May they collected the device same month but amount not refunded

I have complained many times for connecting issue but no visit has been done by technician and complaint closed by internal team and I have been escalating every time but they not responding and provide solutions

Gubbare tv is come all networks but den network gubbare tv not come please add gubbare tv.

I am you current customer and I want refund but my agent is telling me that refund is not available adn when I asked him what is my registered mobile number then he told my number but when I contacted in the company they told me that no account is existing with this number this is totally scam and fraud and i want action against this and refund and the router is also not of den it is of syro tech I want reply related to this issue as soon as possible
Thanks
Saubhagya Sharma

I purchased the wifi connection on march 5, 2023. From that day till today 9/10 times its creating with no network, no internet, security issues(security system is so weak that once even my WiFi got hacked). This network creates a lot of troubles and when we asked for refund they are saying no refund would be provided. I want my money back!!!

I tell about channels Gubbare tv is added all networks but density network not added please add Gubbare tv.

Discovery kids, pogo, no language available please add multiple languages.

Dear sir,
My WiFi is not working from 3 days and I have been complaining about this on customer's helpline number but they aren't doing anything about this. Every time the assistant is saying we will resolve your problem within 5 hours but nothing happens. We are not able to access Internet at all.
Please resolve my problem as soon as possible.
Thanks and regards
Aisha

I am den broadband registered user mb num [protected] rakesh kumar gupta I am facing internet connectivity issues from 3 days and i complaint about it but they always said that technician will be there in 24 hrs but no one came and this problem happens at least thrice a month please do something I already paid for 6 months I am a student I can't afford to pay another operator. Janvi gupta

I am receiving non stop calls every day in the morning from these den network’s i had never used their services before but i receive them it is very annoying my network dnd is also enabled and still I receive these calls from the so called den networks it is completely automated call i am unable to block them also. I am fed up with it and I’m here for help.

Providing poor service.long delay to provide service.operator are very rude and misbehaving. Refused to provide hd channels

Technical problem 5days ago cable opreator is not solved please streect action of cable opreater is name is sagar bhagwat. dubere

Internet is not working for past two months. Everyday I call customer care numbers. They make it work by changing somthing in the background but it stops in half an hour... and the cycle continues. The local Den line-man himself recommends Jio when I call him. I have paid for 6 months in advance.

Purchase new cable settop box from local cable operator but last 15 days my problem not resolve pls help me

We are facing problem in den cable connection since last evening whereas my neighbours and other residents of my colony are getting their cable connection on tv properly even since last evening...I called and informed my cable operator around 8-10 times today...but he is not responding...even he neither bother to visit my locality nor called me to resolve my cable connection problem...please resolve this connectivity issue at the earliest as it is almost 2nd day without connection.

Dear sir/ madam,

please close this open case i had recharge my den tv cable by paymytv.in on 13th April, And after successful recharge of my den setup box my cable was working properly.

But 14th April my cable is gone and I have contact on Den customer care and I have discussed my issue then executive said "contact local cable operator".
And executive has provided case id for my complaint[protected]w301107 ).But let me tell you today that my cable operator has said that "he will not be responsible" when I recharge my setup box online and they closed my case without resolving my problem I continuously reporting on den customer care the provide me another case I'd but operator will closing the case without communicating with me.

My new case I'd is 25042022w451934 .

I request you to kindly take action so that I can enjoy my cable TV.

Receipt no. - AT[protected]
MAC ID[protected]
Case id[protected]w451934
Contact no - [protected]
Address - Tadi khana chownk, prashadi lal road New Bharat Sweets