Asianet Satellite Communications Complaints & Reviews

My asianet satellite subscriber id ka92002455. Using the cabbllection more than a decade and paying the fee/charges regularly by annual payment. On 11/01/2019 my all channels including the national channel connection disconnected without giving any notice/information. On contacting they are not giving any justifications and informing some charges are due. I have paid full annual subscription amount fixed by them. There is no charges/fee pending to my knowledge.

I contacted Asianet customer care multiple times due to problem in the connectivity days before itself. Customer care contacted me multiple times and assured resolution. But didn't resolve. This went on for 3 days after which they sent a technician. It got resolved. I asked them to extend my service by 3 days which I lost. They told they will send mail but didn't.

Again my connection which was going to expire tomorrow night was renewed today without my permission. Again I lost 2 days.

Total 5 days!

Now I again my connection is not working properly. It is showing just 4 MBPS speed. Not able to do anything.

And no response to email too. I send many emails and nothing happened.

I would like to file a complaint against you in the consumer court if this continues. This is cheating as we are paying for period duration and days are lost. Time is lost which is inevitable.

Most probably I wont be continuing the connection. I think Airtel and JIO offers better services.

Consumer No: CN133174

My suscriber id of asianet broadband is av8241. Several times internet goes disconnecting. Only i get 4 hours steadly. I am payin 855 rupees. But i think it is a waste idea for spending this much amount for such a failure service provider. I calls 4 to 8 times a day to your customer care, then they resets the connection. Then i will get the service for half anhour, then the same problem repeats. So, i am requesting to please make my connection permanently stable.

Customer ID: TV118940

I have been constantly calling Asianet's Customer Support for 2 weeks to constantly report slow speeds, disconnection and throttling; and for the past 4 days the service is unbearable to use.

The technician came a couple of days ago and he said it was noise, but the customer support is completely oblivious about whats going on, I called them a week ago to inform them about slow speeds, 2.5 Mbps on a 10Mbps connection, I called them and said the speeds are all over the place and the customer rep said that I should only use speedtest.net as its Google's speedtest system, which is not and its owned by Ookla, and as always speedtest.net was giving me full 8.9 or 7.9mbps and sometimes even goes upto 10mbps. But Fast and speedof.me was giving me inconsistent results.

I called them again after the speed got flaky and was remotely unusable since most websites just failed to load in parts or bits, I thought it might be something wrong with my PC, I decided to check it out on my TV and as well as Phone and YouTube videos, and everything else was just plain slow, and it recovered somewhat this morning and went back to the same unusable state afternoon, and I have to use my phone to write this post.

And after a while everything just died and nothing worked, the first reason the reps told me was that I was having packet loss, it happens and its not a huge deal, but right now they are giving me there's too much noise in the network. They said they were resetting my modem and my connection went blank for an hour before it came back on.

I am honestly fed up of their choppy service, if I pay for 10 Mbps and I pay my bills correct I am obliged to get what I pay for, this is some crappy ### service and their customer service reps have no idea whats what.

They gave me 24 hours to resolve the issue, and in their habit I am pretty sure they are not going to do it, since its just my lane and this issue has plagued me for well over 2 months since I switched to the faster speed from my measly 1mbps plan, hoping I wouldn't have to go through the same ### speed they offered initially.

I have attached screenshots, of what the errors look like.

I, sali paul, cn 65264, want to cancel my net connection. I had requested for the same last month but no action has been taken and though we have not used the net connection for the last 3 months we still get an increase in the bill amount, i don't understand why this is happening & so please cancel our net connection since we don't need it anymore

Hi,
This is the request to cancel our broadband connection tv116988 from next month (January 2019) which is in trivandrum near kazhakoottam.
We will be out of station from january 2019. Could you please cancel permanentely from jan 1st of 2019 asianet broadband connection tv116988.
Regards

Address:condor cassia 18d
Bypass road, thampuran mukku.
Kazhakoottam

[protected]@gmail.com
Ph:[protected]

Sir,

I have already informed you about the cancellation of existing connection almost 3 months through phone and mail for which no action is itaken against..
I am still receiving calls and mails to make payments for an unsed connection (That you can verify)...

So please do the needful by cancelling the connection as early as you could,,

My sub code is tv135021 in the name of radhalekshmi t v..

Thanking you,,

Radhalekshmi t v..

Please let me know where the tariff for asianet digital tv subscription is available online or on your website.
After making a 1 year payment when i call the call center they say i have not subscribed to malayalam hd channels regarding which i did not know i have to pay extra.

Why are you not explicit in such details when you withdraw some service and keep the customer in the dark?

Sir
I have to decide to stop the internet connection on asianet
Its very urgent the last date will be 2 months ago...
The wifi is not to use the last 2 months
Please disconnect our wifi connection (Vk5061)
Please sir its very urgent and bill payment messages are inbox a lot
This decision are taken due to the money problem
Please take an action this request it will be very urgent
Varkala kerala

My id number for asianet cable connection as he 92005569. Myself have been done a complaint to local asianet office at kunnamkulam on friday (23/11/18) for no sound of my set top box. Same day evening at 5pm one asianet technician came and checked system. He said there is no issue with set box, may be your connection wire faulty. He asked me to replace but after replacement no progress found. I have called them today again they said somebody will come to attend. Till 5pm nobody came so i have called them again and same guy said some body call you immediately. But after that no response.
Please book my complaint for proper attending.
Yours sincerly,
Wilson many

Mohandas k. Pillai
Wed[protected], 21:17
I was a subscriber to asianet cable service, (Dc[protected] and discontinued an year back because of poor service.

As per your messages asking to return the unused stb and get back rs.125, i approached your mavelikkara office
Twice, but the office people refused to accept same saying that they do not have any information in the matter.
A reputed company like yours must show some responsibility & keep its words, i hope. It is same type of worst service,
Arrogant staff which forced me to break off a very long association with you, and it is repeated in this case also.
The public need to be cautioned about such worthless attitude which i intent to do after hearing from you.

14.11.18 mohandas.

1. I am not receiving internet speed as described in my package since the beginning (3 months ago).

2. I have raised a complaint through customer care, which received no response.

3. After requesting for a disconnection through online complaint and customer care, i am only receiving false promises.

4. I am constantly receiving a message every month asking for me to pay bill for my existing connection.

As per a recent message received from your office, i returned the set top box earlier alloted to me, vide ga92002192 to asianet office, tripunithura, ernakulam dt., on 30.10.2018, 12.15pm.
But, to my surprise, no acknowledgement is given for the returned material. Also no refund as stated in your message is effected.

This is for your kind information please.
Yours faithfully,
Mohan m. G.

My Asianet cable connection in Ottplam town Palakkad dist is complaint from 25 oct 18. I registered a complaint on 26 oct 2018.ticket No is J C-0054586.My subscriber No is J C 92000200 and my Mob No is [protected]. No one came to check the fault.
I paid the bill amont for one year ie up to April 2019. What is the next step

My name is mrs. Girija revikumar from kureekad ernakulam district. We are having your asianet cable connection with mac id 0880392d7eab. We are paying your bills on yearly basis and till now no dues from our side. But due to our new house construction we couldn't pay the amount in time because we were not promptly intimated. From last two days we are not getting channels except acv. Today morning i complained the same to soumya cable tripunithura who gave us connection and the lady over there said will clear the issue. She said we have due and i said it will clear it soon. Twice i called for the same but invain and in the afternoon a guy came and collected our yearly instalment of rs.3840/= and gave us the receipt of archana cable udayamperoor and said will get reconnected with in an hour but yet now we are not getting connection. The lady if she was aware why didn't inform us that connection is interrupted due to non payment of bill. Up to now i called in the office but nobody picking. It is so pity of you to give franchisee to such irresponsible people. We have decided to move to sky net who serves customers well. Thanks

Girija revikumar
[protected]

Subscriber Id : AB91011489
Subcriber Name : Adarsh
Mobile Number : [protected]

We are using asianet satelite connection from april 24 -2018 and the picture freeze satrts from june. We have made complaints to local agents as well as consumer complaint of asianet. But still the issue is not resolved.
We are paying money for nothing. Atleast take a chance to resolve the Issue.
Consumers are not fools for paying for nothing to some irresponsible network and utter waste employees under your company. Please take action ASAP.

Hello consumer complaint,

First time hope it would help me out. So i've subscribed to a low pack of 290 rs/- per month which include max malayalam channel + sports + hind (Total of 90 channels). But today when i search for a channel called 'safari' (A popular travel channel) it shows "channel not subscribed, please contact asianet bla bla bla". So i've contacted them and they told that that channel has been moved to new plan, which is 455 rs/- per month and include 120 of channels. This is truly unfair, without any notice they... And this is not for the first time they are doing. They are cheating people.

I’ve been complaining to asianet broadband services since ages. Every month every week 3 to 5 times i’m contacting the customer care and they respond saying your complaint is registered and the technician would see into it. I couldn’t get a stable connection for even two full days till date. These people are cheating us big time. I’m an asianet user since almost 10 years, not because i love these guys but there are no other options. Last two days i called the customer care 7 times and every single time the same response and still no network.

It’s been 2 years i’m complaining for same issue.

My id no. Is gb91005394. I have always experienced very poor service from your asianet cable aluva section. Registered complaint since 4days, still no action taken.. This is not the first time i am going through this problem.. When we call customer care they give a stupid recorded like message. Your complaint has been sent to local office.. It will be solved soon. When i ask anything more they just disconnect the call.. Let me tell your service is really bad

Hi. I am an existing Asianet Broadband customer. (TV147935) I was using 25Mbps speed postpaid connection and when the company launched the 100Mbps speed, I upgraded to the 1299 plan.
I never got the promised 100Mbps speed. Not even 25Mbps continuously. Raised a crore customer care calls, and after many fights and emails to the Regional Customer care manager, a Technician came and changed the Modem and verified the speed. It was around 2Mbps and he promised that, he has raised a complaint to check that.
I work from home and i require immense bandwidth to conduct video conferencing calls with my clients.
I am frustrated to the core. Need attention to resolve this ASAP.