Asianet Satellite Communications Complaints & Reviews

I registered a compliant about setup box not working, via the centralised customer care on 18th June. The technician came on the 21st only after multiple calls to the local office in East Hill, Calicut, even after this. He replaced the setup box with another one and said some channels may not work for some time. We could see atleast some channels then. However, after we switched it off and started it again later, no channels could be seen.A message said 'channel not subscribed' for every channel except ACV. Since then, I have been trying to get it fixed. The centralised customer care keeps trying to refresh the connection using the mac id but have been unsuccessful so far. They have forwarded my complaint to the local office also multiple times in vain. The local office does not pick up calls at all. I finally got the AMO's contact number for this region and he made the local office call me on 27th. They promised to send someone but that hasn't happened yet. The office is yet again unreachable. I can't reach the nodal customer care officer or any of the numbers listed in the website for calicut region. I have a yearly subscription including AMC and I am fed up. Fix it immediately.

I have been using asianet broadband from january 2016 onwards, my subscription id is cn92702, i have taken subscription plan of 510 rs with speed 1mbps. I rarely get that speed. The network is very much overloaded. Poor speeds, poor customer care. I am planing to file a case in consumer court regarding the issues. I am fed up with the service. I never suggest any of my friends and relatives to use asianet broadband.

Asianet Serials Chandanamazha, Parasparam, Karuthamuthu etc are depicting extreme sad scenes . The ICU and related hospital scenes are very common nowadays making it so boring. The serials want the viewers need to be always in sad mood, cry, cry cry, so emotional, background so sad hence artificial. When it will be natural scenes depicting real life incidence?

Sir /madam, ga91085747
Am getting this message "this settop is not authorised for this network please contact your cable operator"...

For the past few days your cable connection is not available from morning 9 a. M to evening 7p. M.. And today now this message is being shown.. I don't understand why are you not treating your customers properly..
I have complained a lot of times and still no response.. Very very very very poor service..

Anyway i have already discussed this matter with the consumer forum in internet. And now am also going to register a case in consumer court stating that asianet has cheated all the customers..

My set top box is not working from 19 May 2016. My customer ID is AA91037731. (Mr. Premkumar, C-302, NABARD Gardens, Dr. Pai Road, Poojapura, Thiruvananthapuram - 695012). I had lodge a complaints on many occassions viz no. 01162648, 01162642, 01162483. Till now nobody has come. When I contacted them over phone they told me that my AMC is not paid that's why no services will be provided to me. Every month the sales person comes home for payment but have never informed me about this AMC. please take some action.

I was using a prepaid connection of Asianet with Sub Code PCN 4431. Due to connectivity issue and poor service of Asianet I decided to change plan to Post paid hoping that will get a better service.The plan change got activated only after 3 emails and 5 calls to the customer service executive.
A new plan was activated with Sub Code CN- 101959. The plan was supposed to be activated with a higher speed modem as requested by me by paying additional cost as agreed. The plan but got activated without fixing new modem and with this modem the speed was supposed to be 10Mbps aprox. When I did the speed test the speed was less than 2.5 Mbps at all tests. I requested them to provide 20 Mbps with new modem by e mail. Also I found that there was lot of connection drops after the new Plan. After initiating the plan they never answered the e mail nor they tried to resolve my issues. The customer service executive also does not provide any phone number or contact details of Noidal Officer. The next day after the plan got activated the connection dropped for the whole day. When I contacted the customer service they dont know anything and said its a temporary problem. I called up the asianet Noidal officers office and they never picke the call. I then called another complaint number and they blaimed kseb and metro work in kochi for the faults. They are not able to resolve any connection issues. I have now sent mail to terminate my connection. I will opt some other good operator. Worst service Asianet.

A complaint was registered to the Cochin office on 26.05.2016 with ticket no. HA01205156.As the children are having holidays I made reminder calls to the office on 26, 27, 28th of this month. Till now the problem was not corrected. The same problem was there about 6 months back and it took about one week to get it corrected. so the customer service is very poor for Asianet. So now I opted for Airtel HD services and wecan see the TV. The problem is Ihave opted for 2 years of Asianet services in August 2015 and paid an amountof Rs.5900/-So now I want to disconnect Asianet and to get the balance amount refunded

We had complained about "no service"/connectivity to Asianet on 26 May 2016 at 1 PM but never got a response. Though their customer service promised to resolve the issue within 24 hours, there has been no response till date.

Even after repeated follow ups, their response has either been rude or no response at all.

The complaint number is HA01205294

The subscriber id is HA90171861

Please refer to my earlier complaint id: 1283438 about asianet broadband connection not provided for more than two weeks despite the installation charges were collected. I am facing a similar issue with asianet digital tv connection.

Sub. Code is ag91009493 and ticket no. Is
Ag00073718, which was issued on 14/05/16. My tv shows no signal from modem for more than a week.

I am daily contacting your customer care and i was daily informed that the problem will be resolved today. But upto now, nothing has been done. Even today morning i have contacted your customer care and i was answered
The same.

Asianet service is very poor in trivandrum and specifically customer care is
Very very worst. I know some of my colleagues has also faced similar problems.

I m in a very pathetic condition with ur internet connection as it fails to work atleast two days a week. I m so damn fed up but what to do d modem i bought for ur connection wrks only wid ur damn network. Whenever i call ur so called customer support they say there is a line problem and our technical team is after it. I get a message once they regiater the complain and den in a few hours they themselves decide that my problem has been resolvd and send another damn msg . and u ppl keep textin me on my mobile askin me to pay the bill on time. On what grounds r u askin to pay me the full amount when ur damn network fails to work 3 days a week. That too the network fails mostly in the weekends. When we need it most. Please do something about this or i will hav to take this to consumer court . hopin to find dis fixd in some time soon

No picture for last 4 day in cable tv., no action except registration of complaint.
one day received a message claiming fault rectified without even checking complaint.No way to check status of complaint .Customer care not responding.

Subscription period should be extended for the faulty period.

Subscription number KA91032235.
Complaint ticket number KA03110148 .dtd 12.052016.

Very shame of asianet.I am a big fan of mylanchi little champions and i was eagerly waited to watch its grandfinale.but asianet dissapointed me.u cut most of the shotsof the grandfinale..even contestents performance.what is the use of playing the grandfinale i[censored] cut the performance.i think it is only for adjusting serials time.but if it was any other program or show u will replace the serial telecasting of that day.You are descriminating the religion.

Sub. code: TV129463

I have paid installation charges for broad band connection on 25th April 2016 to Asianet, Trivandurm. I have not yet given broadband connection yet
despite my repeated reminders and complain. I have been issued the ticket nos. TV91984607, WB19646, WB19754, WB19781 against my complain on
various days.

I am daily speaking with their customer care and every one promises that tomorrow the problem will be solved. It remembers the dialogue
by Ganapthy to Sanieeswar bhavan, so he never capture Ganapthy.

To

The person who may concerned


From october 2015 to january 2016 my cable connection has been disconnected without any memo. As per right to information act i already given 1 complaint to the designated in charge of edavanakkad office (Mr. Sunil) situated in vypin ernakulam district on 21st october 2015 and they didnt take any action or do not reply for the same above matter. And on 2015 due to some connection errors i called my local cable agent to check for the problem and finally they sort it out by cutting the thunder resistant device connection from the tv and give direct connection complaining me that the thunder resistant aid is causing problem for error of connection and by next month rainny season i lost my television even after using all precautionary devices like elcb & mcb which coast rs 60, 000 due to the irresponsibility of the cable local agent. On january 2016 i personally met mr. Janardhanan in palarivattom ernakulam office for the above complaint and he provided me with connection on same date and got disconnected again on 14/02/2016. Now from 14/feb/2016 the cable sevice has been again disconnected without any memmo and after two days i received an sms for the payement of rs 800. My subscription charges was 160 and illeagally they charged me 180 per month. So kindly take necessary action on these agents and my issue which i m not interested to pay till january the coast of rs 800 without using your service from oct to january. I already send many complaints to local agents and customer care who are irresponsible for taking any action for above reasons and even now they are refusing to attend my call by picking up the receiver and keeping it without any reply. You can check all my complaints which i submitted through local agent and customer care and u can even check my cable connection usage. Now i m fed up with your connection, local agent and customer care using no ([protected]) personnels. On 03/02/2016 they send me an sms that they have resolved the complaint by issuing me ticket number gi 00012768. So kindly consider my case seriously and take immediate action on this matter. I[censored] dont take any actions on next working day i will surely file a pettition to the consumer court for the penalty which caused heavy loss made by your asianet cable service, service providers and customer care by providing them with all the necessary proofs which judge my statement as truth. So kindly pls check my yearly advanced cash payments which i made it monthly due to all above irresponsible behaviours from all your side of asianentlocal agent. Pls note that i[censored] dont take any action within next working day i will surely take this matter to the public through all kind of available medias with proof.


My set top box no= 0880392cc5b7

My subscriber id = 91008438


To: [protected]@asianet.Co.In
Reply | reply to all | forward | print | delete | show original
(Copy of forwarded msg to indian consumer complaints forum)

My self customer of asianet cable connection number gi91008438 has received a complaint resolved message in my phone number with ticket number gi00013152 on[protected] for the complaint which i registered with asianet for the disconnection of cable for not paying on the months of october 2015 to january 2016. So they reconnect me the connection as per the above complaint on this middle of january 2016 and again they disconnect 0n 08-march-2016. Now i got a messagee in my phone on 10-march-2016 for the payement of rupees 960. So now they are forcing me to pay for the months which i dont use the cable due to the disconnection which coasts 160 peer month from last october 2015 to march 2016. So kindly consider this complaint in a priority due to the irresponsible customer care offices/headoffice/district office and my local agents who did not take proper actions for my complaints which includes the complaint i submit to the local agent on 20-november-2015 with written complaint to reply for my complaint as per (Right to information act) which they dont reply yet.

I have been making complaints on alternatives days due to the poor connection provided from Asianet. Network is disrupted on daily basis and while making a complaint they create a ticket and will be solved on next day morning, but the issue again comes on the same day evening. I'm really fed up with poor Asianet Dataline connection. If they aren't able to provide a good service then why are we paying a big amount when other local networks provide connection in a less amount.

Here is a copy of the letter, I sent off to the CEO and Exec VP of Asianet, Dealing with the Peroorkada branch has been a nightmare.

I have been an Asianet customer for more than 5 years, I enjoyed reasonably good service from your office in Kovalam. Since my move to Kurvankonnam, dealing with the Peroorkada branch customer service representatives has been an experience in frustration and aggravation. Last time it took 2 weeks for a technician to show up for a complaint resolution, the standard operating procedure seems to be, Call up the customer on the following day verify the address, and then promptly report the complaint as resolved. As the customer is unaware that the resolution has been reported, he/she has to go thru the whole procedure of placing a complaint again and again. This time around, I am still at round 1, knowing from experience that if I will not reach out to someone who can rectify this practice, I will be made to suffer for the next 2-3 weeks. Can someone in your offices reach out and help out a customer?. Depending on your action I will have to decide to retain Asianet, or switch to Satellite service.
Thanks
Daniel Thomas
As of now there has been no resolution. Most probably will cancel my account and fight to get my money refunded.

Asianet broadband and their irresponsible staffs and unwanted charges
sir, i have techincal Asianet broadband issue for 5 days .i contact the coustmer care and get a complaint number OT3381 and day i was contacting the customer care and daily they are sending different complaint numbers there is no response on my complaint.my broadband id is OT671, but i need to pay bill montly, "please don't take this type of internet connection"

Sir,
I am a customer of your Hubli network and am very much fed up with your service.
From the beginning there has been not a single day that we have not complained about the quality of your network, the picture gets struck and then a message is displayed "Signal not Found" some times it says your "set top box is not authorized please contact customer care"
First of all your local cable person is poorly informed about your services and always tries to give false commitments and does not try to solve the issue. and then again there is your marketing guy Mr. Brahma who's number i got from the local cable operator, who says I am not responsible for the network i am the marketing guy you call the technical in charge, who in return asks me to contact the local cable operator.
Now as i have had enough of your network i want to go for separate dish that is TATA SKY or some other company and return my set top box.
Kindly arrange to return my money (Rs. 1500/- X 2 that is Rs.3000/-)

Hi Team,

I am a regular viewer of Asianet as we all as the child channels. The complaint is on telecasting the movies on weekdays.

The movies were telecast with lot of commercials very frequently which is more than the movie clips and moreover movies have trimmed because of the commercials. Then why the you people telecast the movies?

We know the definitely commercials are the backbone for telecasting but as a viewer but commercials are being dominant over the actual broadcasting.

Thanks,
Nithin

My self customer of asianet cable connection number GI91008438 has received a complaint resolved message in my phone number with ticket number GI00013152 on[protected] for the complaint which i registered with asianet for the disconnection of cable for not paying on the months of october 2015 to january 2016.so they reconnect me the connection as per the above complaint on this middle of january 2016 and again they disconnect 0n 08-march-2016.now i got a messagee in my phone on 10-march-2016 for the payement of rupees 960 .so now they are forcing me to pay for the months which i dont use the cable due to the disconnection which coasts 160 peer month from last october 2015 to march 2016.so kindly consider this complaint in a priority due to the irresponsible customer care offices/headoffice/district office and my local agents who did not take proper actions for my complaints which includes the complaint i submit to the local agent on 20-november-2015 with written complaint to reply for my complaint as per(right to information act) which they dont reply yet.