Asianet Satellite Communications Complaints & Reviews

I am your customer from the beginning of asianet and i am very much proud to be its member and happy in its immense growth all through the past years . But it is very much pathetic to note that it coming to below standard, I am customer of asianet net in the unlimited package scheme for the last so many years . but now the net is having complaint every week . When I call the customer care I get the caller tone you are very important to us that part is well and good . Next the call will be attended by a lady and she will ask for the code no and she will verify the name and the call will last for 5 minutes and I will loose 10 rs . The call will end without saying status of the complaint . I asked for their nodal officers phone number the no is [protected]. He never responded or otherwise they have given me a wrong no . Please verify so that it may not happen to other customers which will tarnish your image in future .I am forwarding these things to your kind consideration . Please look in to the matter seriously and do the needful at the earliest . Do not discard this complaint as simple since you may think that asianet is such a mighty instituition that never collapse, Even the titanic ship collapsed since it was not properly controlled ..Please respond at the earliest since i am a loyal customer yours and longing very much for your growth . My e-mail address is [protected]@gmail.com and my phone no is [protected].. Assuring the best of my services in future. P V PHILIP

I had complained several times to customer care regarding not getting the internet connection several times but its been three days the issue has not solved. very very bad customer support and service from Asianet. if the complaint doesn't resolve today itself ( 17/11/2014 ) i will not pay a penny as rent for this month. This is the second time that this situation is happening with me i will never suggest Asianet Dataline to any of my friends as well and this is the last month i am using your service and please try to appoint someone qualified to resolve issue in your technical team. PLEASE DONT GO FOR THE ASIANET BROADBAND SERVICE AS THEY HAVE NO INTERESTE TO HEAR OR SOLVE A CUSTOMERS ISSUE. I HAD BEEN WAITING AND COMPLAINING FOR THE PAST THREE DAYS FOR THE INTERNET CONNECTION PROBLEM. THEY HAVE DONE NOTHING TO RESOLVE MY ISSUE.

I had taken one year digital TV subscription (Code GA[protected] on 24/04/2013, but as I had to travel abroad I had requested the office of Asianet to freeze the account. I returned to India only in September 2014 and reactivated my account from September 2014 onwards. On 15th November 2014, I got a message in my mobile that I have to clear a due to reactivate my services. On connecting with customer care they informed that I have a due of around Rs. 1580/- and so they have disconnected my connection. They provided me a number of the accounts section and on calling that number I was told to wait till Monday so that they will check on the matter. I would like to know what the problem is. Why are they disconnecting my service when I have only used 4 months of digital TV upto now. I still can enjoy 8 months uninterrupted service. I have lost 2 days of the subscription, and too on Weekend. I am really annoyed by the irresponsibility of Asianet. Kindly take immediate action on the matter.

Value less programmes one after another increasing. Damaging social setup and minds of people. It is well known that every day pain and pain showing means the viewers get more and pain. It submerges in the mind of people. Slowly slowly people become such characters in their real life. Good prg such as Kailasnathan time is shifting away from proper time. Kailasanathn best time is 8.00 pm. add such value based prgs. Instead of karuthamuthu sosos from BS PILLAI [protected]

Sub: Complaint on Cable Connection Ref: 1.Sub code : GB: 91002017 2. Ticket no.- WC1544 & GB 00029408 3. sms Dated on 22nd October 2014 Sir, I am a customer of Asianet Satellite Communication Ltd, for the past three years . The service was found impeccable, but recently I am getting trouble with the poor customer service. On 11th oct 2014, a complaint was given to the customer care department Through telephone & online about the failure in connection . The service men came to my home on 16th Oct 2014 and told that reason is the malfunction of the set-top box . On the next day itself, a call from the service centre and asked for a payment of Rs.900 for the service cost of set -top box I am not willing to pay any service cost for Set top box, because of two reasons 1. Set top box is the sole property of service provider (as per TRAI regulations) 2. Complaint of the Set top box is due to the effect of lightning through the cable net work, we are unable to disconnect the cable from set top box for any immediate reasons. I request the authorities to look in to this matter and take corrective action or disconnect the above said connection and refund my balance amount with immediate effect. Anticipating your positive response. Thanking You Yours Faithfully Mr.Pradeep Kumar Pulinchode Junction NH-47, Aluva Email : [protected]@hotmail.com

Subscriber ID-AG91003100 Complaint against-Asianet Satellite Communications Limited, Kariavattom, ezhakadavil House, near health centre pangappara, Thiruvananthapuram.Phone number[protected] Details I have gone to the above mentioned pangappara asianet satellite communication office on february end and raised the request to disconnect cable tv connection from march 1st onwards as I was going on my maternity leave. Request was raised orally to an agent who was stationed in the asianet satellite office in Pangapara . We had confirmed twice whether any written request or any mail communication was required for this. The agent confirmed that this is not required. (The name and details of agent who is based in pangappara can be provided if requested). We raised a request to cancel the net connection which is also of asianet at the same time. (For this we have mail communication proof for this disconnection as the Broadband officer specifically asked for a request) After this on March 1st week we received a phone call from asianet customer care asking for reason for the disconnection. The reason for disconnection was properly explained over phone.Again a similar came on the same month asking for the reason . This itself is a proof that the request was somewhere logged. In October when we went for reconnection we were demanded an additional bill of 1100(due of three months march, april and may, post which the connection was automatically disconnected). We were told that there is no proof of disconnection and there are no records available. We find this additional charge extremely unreasonable .We were acting based on the instruction of officers in asainet satellite communication office only . Also please not that we have never been a defaulter in paying the bills. Not sure why the asianet collection agents were waiting for 3 months when he already know there are nobody occupying the home. I am attaching herewith the bill copy where the collection agent marked the time of bill payment (6 months Sep to feb 2014) is marked . Phone number was also jotted down by the collection agent (on right top) when the request for cancellation was told to him. Please have look into this and ensure that justice is served to us.

I AM A CUSTOMER OF ASIANET INTERNET. MY USER NAME IS MN881. FROM 1ST OCTOBER 2014 ONWARDS I HAVE NOT GETTING INTERNET CONNECTION. I HAVE ALREADY PAID NET CHARGES UP TO 31ST OCTOBER 2014. SEVERAL TIMES I HAVE COMPLAINT THROUGH PHONE TO CUSTOMER CARE NUMBER [protected]. BUT NO ACTION IS TAKEN. PLEASE TAKE NECESSARY ACTION AS EARLIEST. My phone no. is [protected].

i am working as Manager in a nationalised bank in Kodungallur. On my rececent transfer to Kodungallur i have approached your local office at Kodungallur[protected] for a cable connection with set top box on 29.9.14. On my repeated requests the cable was laind on 01.10.2014. Due to pooja holidays i told them that i will be available only on saturday [05.10.2014]. It is informed that the the connection will be provided on 04.10.2014. As nobody has turned up i hv taken up the matter with your office ; 2806770; and yr toll free no [protected]. It was a worst experience with your toll free number and nobody has given a proper reply but only false assurances. Again on 06.10.2014 the matter was taken up and it was assured that the coonection will be given. But to my surprise nothing has happened; Again on tuesday 07.10.2014 i took up the matter and the same assurance nothing happened. All these days, i have waited long cancelling my pre occupation. It is disheartening that i have not been informed about their inability to provide the connection. I was not expecting such a bad experience from a reputed organisation like yours. Once your toll free people [a senior executive] is gone to the extent of disconnecting the phone. sir, you will agree with me that such approach will damage the reputation of an Institution. Please look into the ma tter. Girijan M [protected] [protected]@yahoo.com

Dear Sir, I am a subscriber of Asianet for more than 4 years under the area of Asianet Attingal.My name is .Mr. Nandakumaran Nair and my contact number registered with Asianet is [protected] as I don't remember my consumer ID Number.All these time my cable connection was renewed through collection agent this time also he called but not come.Since last Monday onwards my connection was found blocked, I checked with your customer care they told me that this is due to non remittance of subscription and it was done by their local office and ask me to contact them. Presently I am not in my home town only my family is in my home(wife & two kids) so I try to contact your people through phone so many time but no body took the phone. I am ready to settle my annual subscription but I can't able to contact any body of your staff. I never expect such a customer care service from a number one cable provider like Asianet. I am sorry to say, I am forced in search of some other cable provider to get a cable connection if I didn't get a solution for my complaint till end of this day .

From I.Mohandas., 2/106J.SHREYA, Karaparamba, Kozhikode, 673010 Mobile No:[protected] EMAIL :[protected]@gmail.com. I have been complaining about the non getting of my connection since last two days.to phone numbers[protected] and [protected].Iam getting a reply that my complaint is forwarded to my local office at East Hill (Calicut).So far no body attended my complaint. Pl take IMMEDIATE ACTION.

I am BALAKUMAR.K.N., AA 91002381 from Pattoor, near Vanchiyur. Address Flat no 404, Block-2, EMS Nagar KSHB Flats Pattoor. Subscriber for Full channels HD One year subscription @ 6990/- made on 31.10.2013 valid till 31.10.2014. Payment receipt no 2013/1845254 from One Mr.Sooraj. From 5.9.2014, many channels are blackouts Eg 103(ACV), 105(Jai Hind), 108 (Media One), 112 (Prabhatham), 114 (Koumudhi), 115(Safari), 116(Today), 126 (ACV News), 127 (India Vision), 131 (DD4 ), 146 (Surya Music), 148 (Talkies), 427 (Al Jaziya), 460 (Movies Now), 470(World Movies) the list is not complete. I have booked complaints several times Your Ticket Nos are AA[protected].09.2014) & repeated on 06.09.2014, 07.09.2014, 08.09.2014, AA[protected].09.2014), repeated on 14.09.2014, 15.09.2014 & 16.09.2014. The complaint still not rectified. One of your service man visited us and told that a similar complaint is there from the flat below also and that the complaint is to the cable outside. The cable problem not yet rectified. As you know we have subscribed for full channels HD and not getting many channels is causing untold misery to people living in the house. Hope you will attend to the problem immediately and change your outside cable without delay if possible today itself.

I am an asianet consumer and no dues outstanding.(The mistake I done was that I have paid 5 yrs subscriptions together on 20/08/2010) Now I have only 4-5 channels working and the rest freezed..I have registered my complaint with their customer care on 11/09/2014 and they given the ticket number as AA08044355. Simply they replied on 12/09/14 that the complaint resolved.Again I have given the complaint on 13/09/14. They gave another ticket numberAA08044416. Without rectifying the complaint again they replied that the complaint is resolved. So far the complaint is not resolved. This is a cheating towards me. Please do necessary. Jacob john, Nedumkandathil, rekshapuri lane, pattom PO, Trivandrum, Kerala-695004 [protected]@yahoo.com

yes. having failed trying to pay the charges on line to avail discount, I had drive to all the way to your kottayam office. I paid the bill but with a sad feeling that i could not avail the discount of 3%. Why cant the site for paying the bill made more user freindly?. At present it is totally confusing and the site is very miniscule in size. Thanking you, N V Thomas

sir,
i would like to introduce myself, my name is
shilpa.i did one software testing course from KELTRON (PLZ KEEP SECRET
MY NAME)(north, ernakulam, fee is 17000rs for 2 months...we don't get any
certification ...).they promised that they will arrange some interview
for us..[BUT They don't arrange any interviews till now and also they
behave very rudely when we talk about our job]]...please
Investigate asianet that it is true center or not... SAVE STUDENTS

Sir/Madam Very sad to inform you that from 13th of Aug I am requesting for a connection to my new premises in ulloor [Trivandrum], as still no one came, kindly check it and if possible send a person tomorrow itself otherwise I will go for another option Regards Midhun MG

Sir,
I am using asianet cable network for last four year, i am residing in neeramankuzhy near ooruttambalam, On 12th Aug i reported a compliant to your neyyattinkara office that my remote controll is not working properly.They said to me that their service men will check the compliant on today or day after tommorrow. Unfortunatly service men came to my home on 16.08.2014 only. They replaced the set box and problem will solved. From that day itself showing message on sceern that " you are not subscribe view this program please contact asianet customer care" . Again i reported compliant to this mobile number [protected] they said that they do every things properly and office staff can only active the modem they sent MAC number to ofiice. There is no progress in my compliant. Toady i called to this land number [protected] again i told all issues to them, they asked me to give MAC number again. i gave the number (mac no . 18550S50D7F )Even though there is no responce to againsy my compliant. So please help me to solve the problem.

Thanking you

Ramesan
[protected]

Dear Sir,
I am a customer of Asianet for more than 15 years.My name is Dr.M.S.Mahadevan and my contact number registered with Asianet is [protected] because I don't remember my consumer ID Number.All these time my cable connection was renewed by Mr.Sujith, In charge of Asianet East Hill, Calicut. Last Friday on 8th Aug 2014 he called me to say that renewal date already on, immediately I have asked him to come and collect the money for next one year on 9th Aug 2014 morning itself, and paid the amount. This time as I was shifting to my newly purchased flat the address is 5A, Homeland Seagate Apts, P.T.Usha Road, Calicut 32. I have informed him on 8th Aug itself to make arrangements for shifting.and told him I will be shifting my family by 9th Aug 2014 and acoordingly I have already shifted. According to Sujith he has promised me that as soon as my shifting happens the cable connection will happen but since 3 days they are been bluffing that they are sending technicians and nothing was happened, Last evening some body visited from Asianet but after they connected the signal was not there and till now no body has turned to rectify the problem?I was keep trying Asianet Calicut and East hill most of the times they don't pick up the calls and some times when getting the calls immediately the phone is turned off, I have tried to contact Sujith several times he is also not responding to my calls, once he received my call and was bluffing that he is sending people, finally no results.If you want you can verify with Sujith on this number[protected], As I am working in Bangalore, There is nobody to follow up this issue and my family is extremely upset that even after paying Asianet there is no signal?
This is what bothering us as a customer of Asianet, your people were interested only collecting the money but when public wants to contact your office always the calls remains not answered or the line will be deliberately switched off to get rid of customers complaints.

Now I want to know whether you will take immediate action on this?If not please make arrangement to refund my money and let us close the chapter between us, and don't provoke me to take this issue to the consumer court by delaying it further.
You can contact me on my Bangalore number [protected]
my mail id is [protected]@gmail.com

Awaiting for your immediate reply,

Sincerely,

Dr.M.S.Mahadevan.

you cant even provide a proper 20mbps service then how on earth are you going to provide 50mbps?.. I have been complaining since Jan 2014 that your service is poor and that the specified speed is not there, , please refund or make sure you can deliver as advertised . CN:70778

cable connection not working since saturday night -19/07/2014 till this tuesday night registered three times on line complaint as well as more than 12 telecalls from sunday paid around Rs. 7000/- in advance for three year subscription and got trapped for another 2 more years wonder where to go for help. thank god for the most (in)efficient customer service poor customer

During last weak i went for take new asianet connection from. I approach the branch located opposite to Paumala church main entrance. I went for take connection immediately but i get some bitter experience from the staff especially lady staff. She was not given clear answer for all my question. As the result i return to home with out take asianet digital connection. I think the staff were not suitable for this job. I am not the first person who get bad experience the staff. So Please give them warning or terminate the staff immediately.


Branch: Parumala
Location : Opposit to parumala church main gate,
Mannar