Asianet Satellite Communications Complaints & Reviews

I have been using Asianet Cable(Digital connection for 4 Years) for past 7 Years, I had requested for a transfer with the asianet Customer care(Mob No [protected]),since i shifted my residence from Near Kaniyampuzha to Pallimattam Lane which is around 1.5 Kms from my earlier residence on 27/12/2011. I had called them up around 5 times after that, Still no response, their answer to my query is Somebody will contact you next day, After talking tough I was given the number of Mr.Abross, I called him and told him my problem, he said he will get back and one vijayan called after that, after i told my new address, he said there is no connection near my new residence, he said he will send somebody and try if it is possible to give connection. On 9/1/12 I got call by around 11 am telling they are coming since there was nobody at home I had to come from my office(5 Kms) then they visited and said they do not have long cable since There is a connection which is around 150 Meters away and they left saying somebody from customer care will call. after waiting till 13/1/12, I called the customer care again, Now i got information that they had disconnected the connection of my old residence(kaniyampuzha) and if i go to the office in girinagar and meet Mr.vijayan the connection will be done. I went same day and met Mr.Vijayan, he called somebody and spoke and told me that connection will not be possible, anyway he will send somebody and check if it is possible. If it is not possible I will have to go to the office again and write and give to them they will refund within 15 days. I don't understand if there is connection 150 meters away why can't they give connection? Is this how they treat a costumer who had taken only their connection for past 7 Years, and the customer care is also hopeless, I request a clarification from asianet higher ups, My Subscriber Id GA 90406440

at first they told me that i should fix 2 poles to get the cable in my home.. but after some days i did not call them and they said only 1 pole is enough and thus i bought one pole. after some days i called service operators to come and give me cable. but they said they wont fix pole and 1 pole is not enough and 2 pole is needed. normally all providers fix poles with their cost but they made us in trouble . and one more thing is i can asianet cable from the backside of my home from my neighbour's home and they first said that we can get then they said u cannot became that neighbour is having asianet cable for television and not for internet so that it may cause signal loss problems. this is the problem i am suffering and i am in great trouble . its been around 4 months for getting those people to see my home and around 100 calls i wasted for getting their service :( please help me

Dear Sir,

This is with regards to Asianet Satellite Communications Pvt Ltd based in Trivandrum. I have to lodge a complaint against this company as we are not receiving sports channels like star cricket and espn and star sports My Customer ID is GA 00230474 WITH ASIANET SATELLITE COMMUNICATIONS Kindly let me know when the dispute with star cricket is going to resolved and when will we recGive the sports channels because i have paid for 5 years in advance to asianet.Please let me know as i am an ardent cricket buff and i dont want to be missing the cricket series between india vs australia starting dec 26th. Else i will switch to tata sky, videcon or airtel.

REGARDS
prassana kumar

Hi,

I am an Asianet Digital TV customer with subscriber code AG91000764. I have recently shifted my connection from Trivandrum to Ernakulam which they did only after 20 days from date of request (24 Oct 2011). From the day connection got transferred, I am getting only 2 channels Manorama News and ACV:(. I have called customer care several times and raised many complaints but of no use. If there was an opportunity of disconnecting the same and getting the money back i would have gone for it:(. At present I am waiting for someone to turn up to get this fixed.

Regards
Tijo

I have Asianet cable connection under Cid JA90179118, and two days back registered a complaint of having a channel without sound,but no response.Subsequently from next day cable connection as whole has been disconnected without notice.More over since three,four months intermittent cable failure was occurring.This was too brought to notice over phone and no steps taken by their Palkkad office.On[protected] from morning till evening I tried to contact Palakkad office and did not get them over phone. My cable connection is for one year and I do not understand how the delay of getting the connection either on repairs or what so ever be compensated.

I had called the asianet customer care and registered a complaint on 24th october 2011. They told it would be repaired on 25th morning. I called them thrice again and they didn't do any action till today (29th october 2011). The agency is not even taking the telephone when called so registered it indirectly through customer care. They will come on time to collect the cash and it is up to date. I need right judgement for this.

In one word i can say that the very very poor service. The cable disconnect every 2 or 3 hrs. We cannot see any programs in the TV till to the end, there will be an interruption in the service almost every time. I made a complaint once and i got a response that it will take 24hr to identify the problem . Are we living in this century ? 24 hrs, anyway i cannot afford that. So I am planning to discontinue this and i will go to my local cable vendor. Atleast i can see the programs without break. I agree that Asianet is providing good picture clarity , but what is the use without "picture"

Wish to register my complaint against the programme - Munch DANCE DANCE, aired by ASIANET, supposed to be a premium malayalam channel.
This programme encourages to pair boys and girls and perform great romantic dances with complete adulterated moves, dresses, also marks are given to pairs who have good expressions.

Hence the kids are forced to think like a grown ups and act at young age, against the nature and have chances to affect the culture.

WISH TO BRING A movement to rescue the future citizens of India.

Thanks.

I have taken the net connection on 21/8/2011 in this time they given an Onam offer for the new connection. But this this date[protected] the offer did not received. I called many time to the customer service to know about the matter
they said you get the product with in one month but 2 months gone still not got the reply and the gift. What is want to do



Sreedevi

this is a complaint against refusal of shedding light on procedures to unsubscribe to my connection which has been renewed last month for another year and reclaim my money . this step o[censored]nsubscribing of my tv connection is being taken due to the extremely poor reception of channels as well as the pathetic response to such repeated complaints. most of the time the screen gets frozen and a msg of 'no signal' is displayed. the heights o[censored]nprofessionalism of the customer care is nothing to write home about. moreover, out of the original 150 channels which were promised, prime channels of sports are not being aired resulting in most of the relevant sporting action of our nation being missed out.
this feedback is a result of consistent unhindered poor performance of the service over a sustained period of more than a year.

Sir,
We booked for cable connection on 12/9/2011 at Asianet office,Kozhencherry. They agreed to give the connection within two days. But they didn't do the same. As per their instruction,we took two days leave and wait for them. They didn't give connection to us. Kindly take proper action and do the favour as early as possible.
Anticipating a favourable reply
Yours faithfully
Rajesh kumar. C
S. B. T Kozhencherry
Email: [protected]@gmail.com

Dear Sir,

I am a customer of Asianet Cable Vision for the last 2 years. But from middle of july 2011 to till date frequently facing SIGNAL PROBLEMS AND CABLE RELATED ISSUES. For the last 2 years I have taken yearly plan also.

So please take this type of issues very very seriously otherwise customers will loose. Please go through the below mentioned dates and complaint ids for your reference.

Date Complaint Id
26-July-2011 GA04038204
28-July-2011 GA04038204
04-Aug-2011 GA04039243
10-Aug-2011 GA04039885
08-Sep-2011 GA04043205
15-Sep-2011 GA04043773

Sir,

i am registering this Complaint to inform a big ingratitude showing by ASIANET to their Subscribers. we are paying around 180rs for their Cable TV and from the last 1-2 month they are not Telecasting the Following Channels (ESPN, STAR SPORTS, STAR CRICKET) at the same time some of the other Service providers providing these channels for a less fee, the other problems is if we want to know anything about this or any other service and somebody wants to book any complaints then nobody in ASIANET will never pick any of their calls. i tried more than 10-15 days to get someone to know this matter but still they couldn't give a proper answer. this is not the first time every years if there is any important programs will be going to telecast, ASIANET will cut that channels, for Example Last two year it was TEN Sports and TEN CRICKET... and they will put some unwanted channels for replace those important (Free Channels like ARAB Television, DD or something like ...) if they can't give a good service then they should reduce their subscription Fee. because no one gets money for free. Please take an action for this matter because most of the subscribers have paid Advance amount (12,24,36 month charges in advance) to get the service... then if they show this type of error then they should return the advanced payments

Regards
Dany Ouseph
[protected]

Sir,
I purchased Asianet digital box for Rs:2250 for one year. That time i got all channels and sports channels. From may or june 2011 onwards Asianet communications ltd has suspended the telecasting of espn, star sports, star cricket channels. But i have paid the full cash in advance, because of getting these channels regulerly. I enquired so many times. But they are not looking into this matter. Till now we are not getting. Please look into this matter.

I am the user of asianet data net connection holder, i am using last two moths net connection only on server find in evening time not day time.

Most of the time this complaint forward through telephone now i am fedup of these connection i thought unnecessary i am wasting my money
Kindly help me for rectification

Your's
satish Jagjiwan Alone
253 D, sector 1
BPCL colony Jawalagiry,
Amabalmugat 682 302
Ernakulam (KERALA)

I have paid Rs.3420/- to Asianet Satellite Communication Ltd on 18.08.2010 for subscribing to their ADTV facility for 21 months. However, on 18.08.2011 the faclity was taken away 9 months ahead. the matter has been reported to Omallur office and they are demanding additional money.The set top bos is ok as two channels are functioning. Subscriber code is CB00040081 and MAC No. is001E6B5BCC2B.

Kindly do the needful

Thomas
Kuriyil, Puthenpeedika
Omallur, Pathanamthitta

Kindly view this complaint.Cricket is a religion here but we cant see our religion.Now the football season starts now we cant see that also.We Have to take connection for one year so that we cant change their service.We paid rs.2500 for one year.
The best thing is channels disappear.Football is available in three channels mainly ESPN-STAR and TEN ACTION+...CHAMPIONS league football is available in tenaction+ they show the first round matches later that channels will disappear towards the end stages.ESPN STAR is mainly available when no main cricket or football matches are not there.This is a trick they normally use every time.So they will say these channels are available.So we will take their connection.They will not pay money to these channels.When we call their response is poor they say techincal problem and all so we cant say anything back.We lost all our hope of watching football.This complaint is another hope.Hope after hope please dont let it DIE....Kindly take action

Asianet cable service in Kochi is one of the worst nightmare.
I moved to Kochi and requested Asianet to reconnect my existing cable service to my new location on 4th. On 6th August when I called requesting the status of my request, I was told this was not registered. Based on my request, they registered my request and request no. DB00002673. Despite numberous phone calls and requests, till todate i.e. on 12th August, nothing happened. After my repeated request, the lady who answer the asianet helpline [protected] requested me to contact their Palarivattom office telephone[protected]. Numberous call to Palarivattom office fruitless since no body answers this number.
Thanks to Asianet for their cheap, unprofessional service to their own customers in Kochi.

Asianet seems to act as if it can dictate terms to the viewers in kerala.While all other providers provide channels on the basis of viewer preference asianet seems to do just the opposite by providing what is their favourite...!!!! Unbelievable...ppl just dnt seem to question this in a news crazy kerala where asianet ofcourse ensures that the viewers get their quota of news without really having to take the case of headaches called paychannels.My request is to offer the viewers the payment option and provide those channels.The case in point is the upcoming ind-eng test series.Just when it seems that the test series is about to kick off asianet has blacked out its telecast.From what one can understand there seems to be sme friction between asianet and star.No clarity on that as of now.Hope the teleacast will be underway when the match begins on the 21st.Lest v have to retort to the step of switching over to another provider.

The quality of service provided is poor. Inspite of many complaints there is no improvement. The area is Kakkanad in Kochi.