Asianet Satellite Communications — billing issue for 2 months in a row

Address:

Thrissur, Kerala, 680004

Reg: ha92003408

Post the migration to new plan, i am facing multiple issues. I have an unresolved billing issue for 2 months now.

Issue 1 : for the subscription period 17/02/2019 to 16/03/2019, and excess of 3 network capacity slabs were added in my invoice (Total 6 slabs). According to my alacarte choice, i would need only 3 slabs apart from the base slab. After constant chasing, you reverted 47/- (An amount equivalent to 2 slabs) while the total amount of 3 additional slabs is 70.8/-. When will you revert 23.8/-?

Issue 2: for the subscription period 12/03/2019 to 11/04/2019, i had already paid 734/- which is the charge for 26 alacarte channels (358.72/-) + base slab (153.40/-) + 3 network slab (70.8) + premigration subscription charge (150/-). Now in the bill generated i could see that the base slab plus 3 network slabs have incorrectly added again. Also a premigration charge of 178/- is also added incorrectly. I want this to be corrected and adjusted asap.

I want both of this billing issues to be corrected asap.