[Resolved] Asianet Satellite Communications — broad

jibin.jacob

from Ernakulam, Kerala

Address:

682312

Initial complaint that you have marked resolved. It is not resolved. I still have the same issue

Subscriber code: cn107242
Phone number: [protected]

I have been having multiple calls with asianet broadband services for their incompetent services over the past 6 months. One issue after the other keeps coming back after apparently they 'fixing' it.

The first issue was that i was not getting internet during the prime time of the day. Sometimes between evening 4pm - 10 pm and during the night time.

I have called their customer service more than 20 times and have spent over 300 rs in phone bills to fix this issue. They keep on saying that they will send a technician to check my faulty line. However, no one has come to check it till now. I had specifically told the customer care executive that no one will be available between 11:30 am and 8:30 pm as i will be in office and the technician should come before 11:30 am. I was also willing to wait a couple of days for him to show up. But no one did.

By a stroke of luck the issue mus have gotten resolved automatically as i do not have it now. The new issue is that the low bandwidth and high ping that i have in my network. I am calling them almost everyday now. No one seems to even know what ping and latency is. How am i supposed to get an answer or a resolution if there is no one who can even understand my issue. I have absolutely no use for this speed that they are giving me now. I have attached all proof of my plan and the bandwidth i am getting from this network

I am unable to work on this bandwidth and this is creating losses for me.

+4 photos

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Jan 18, 2018

Complaint marked as Resolved

Asianet Satellite Communications customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2017

Asianet Satellite Communications Customer Care's response Team,
Tried to contact but not responding.

Regards,
Asianet Broadband

Dec 06, 2017

Updated by jibin.jacob Issue not resolved. One of your agents called me and said to call to your customer care when the issue occurs. I did call and they said they cannot resolve from their end
I have received another email from you to pay the bill, which I will not be doing unless you resolve my issue. Please resolve at the earliest

Dec 07, 2017

Updated by jibin.jacob Day 7 since the issue started. Still no resolution from the Asianet Services office.Not even a follow up. Do you even care about customer retention?

Dec 08, 2017

Updated by jibin.jacob Day 8 of issue registered. No change in the issue. Attached the screenshots of the latest speedtest I ran. Asianet seems to be least bothered that a consumer has this issue and have not yet responded with a resolution

Dec 14, 2017

Updated by jibin.jacob Day 14 - Still no response from Asianet. This is the worst service ever. Their complaint escalation is a joke. This is the last comment I will be posting here. You can read the rest in social media