Asianet Satellite Communications — broadband connection - poor customer service

Address:

Thiruvananthapuram, Kerala, 695121

We have been trying to get our connection fixed for two months now.

Code: tv127259.

We called the customer service almost daily to no avail. They keep telling us there is a link issue and someone will assist us.
We tried the nodal authority, but he never pick up his phone.
We tried the appellate authority, but he never picks up or answers emails.

We pay a huge amount monthly and the connection isn't there even 20% of the time. We feel cheated and frustrated.