Asianet Satellite Communications — broadband | packet loss | irresponsible customer service

Address:

Karimbanal Arcade, 3rd Floor, East Fort, Thiruvananthapuram, Thiruvananthapuram, Kerala, 695583

There were packet loss causing buffering on streaming and ping results clearly showed packet loss.

Since the customer service were not able to understand the techncal issues and kept restarting the modem, i had to escalate to nodal officer.

After that an engineer visited my location and he was convined of the issue. He told that the cabling team will fix the issue.

Today the engineers in charge of cabling visited my site. They changed the cable sockets.

Still the issue persists. I told them the same after checking..

Now i can see that ' ticket no: tv93062655' is closed without any further updates to me.

I dont feel that this is a responsible way of doing it. Atleast after escalation, i should have been intimated and a confirmation that "the issue is rectified" should have been had from me.

Atleast a word that "the issue is beyond our know how and it will take a couple of days more to solve" should have been the right way.

Hope you guys agree to the concern.

Now this is not the way to treat the so called "valuable" customers as mentioned by you guys. Hoping to hear back from you soon.