[Resolved] Asianet Satellite Communications — cable connection | |||
On october 9th i requested for an asianet direct digital connection at aluva office. I choose asianet direct connection, also for taking asianet internet broadband connection. On the next day, a technician came for testing the signal and the connection was given, and a bill was issued in name of asianet. On this month, when the technician came for checking signal for internet connection only, we came to know that we were cheated. As the cable connection which was given wasn't asianet direct digital connection, but it was the connection from a cable operator (Who owns an asianet link) in our locality. As was a link connection we were not able to take the internet connection and also due to power failure in operator's office, we are not able to watch the t. V programs. Therefore, i am requesting the concerns to take immediate steps for giving me the direct connection. Otherwise, i will be urged to move with legal formalities for cheating me. Your's faithfully phone -[protected] Deepthy shaji Was this information helpful? | |||
Dec 22, 2017 Complaint marked as Resolved Asianet Satellite Communications customer support has been notified about the posted complaint. Verified Support Nov 20, 2017 Asianet Satellite Communications Customer Care's response Dear Team, WILL BE LOOKING INTO THE CASE. Regards, Asianet broadbandservices | |||
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+91 80 8606 0665 [Corporate Customer Care]
2nd Floor, Leela Infopark, Technopark Campus, Trivandrum, Kerala, India - 695006
Now it's showing that "Signal not found". Actually, there is no problem with the incoming signal. I think the set-top box software is outdated. It's also not updating automatically. I just want to know that is there any other method to update the software by the user?