Asianet Satellite Communications — cable tv

Address:

695037

I had registered my complaint due a faulty set up box more than a month back. This issue has still not been resolved. Asianet customer care agent promises to send someone to replace the box, but that has not happened even after followups and calls every week. This is pathetic customer service... Inspite of even giving the option of dropping off the set top box with the security of my apartment, there is no action from asianet side to resolve this issue. Knowing very well that my set top box has not been working for more than a month, asianet agent still talks about non payment of a bill for a month where i could not even watch tv. This is the worst customer service ever. Do customers have to plead to get issues resolved? Very very frustrating,