Asianet Satellite Communications — cable tv - palarivattom

Address:

682041

We are deeply.. Deeply frustrated and disappointed. We feel like asianet is looting us. This is the worst kind of service ever witnessed!!! We were made to pay the subscription fees for the entire year of 2017. Cable worked for 3 months and then stopped working. Logged complaints through customer care multiple times. No one turned up. We ended up paying for 8 months without using it. From dec onwards, started getting calls asking us to pay the dues for oct and nov - for a connection that was not working for many months. We went to palarivattom office and explained the situation and concerns. The office staff played naive and said that they never received any complaints from customer care so far. We were willing to renew subscription provided they fix the issue immediately and waive off the dues. We insisted to see the manager in charge - we were asked to come later. We went there twice. He was not there. Wrote a 2 page grievance letter and came back. Technician came next day. Fixed issue - it was a simple 5 minute fix: (. But no action on waiver was done. Spoke to manager, prasad over phone. He said he cannot do anything. They completely disconnected the cable. But still evry day, i am getting calls from call centre asking us to pay the dues for months of oct, nov, dec and jan - please note that the service is disconnected completely!!! Every day, this frustrating call comes - i shout at the call center professional. They apologize and says that they are helpless and disconnects the phone. It starts all over again the next day. This is driving me nuts!!! We are done with asianet - please educate your call center team on that! Why is information not flowing from and in to call centres from your main office? It is shocking to realize that such a reputed firm like asianet gives a damn for customers.