Asianet Satellite Communications — denial of services, asianet digital tv

Address:

Kottayam, Kerala, 686016

My set box bearing mac no 08803932de79 lets me view free channels only, since 15 august 2019, all paid channels show an error: "not authorised to view this channel,"

Of late, since three months in a row, i am not receiving any sms or email msgs citing my monthly bill amount due, however, i am regular with paying my bills based on the previous, i. E. Rs 450/- online within the first 5 days of every month,

The customer care (Who cut the call abruptly on 15 august 2019, before i could communicate my further queries), informed me that i have arrears of rs 316/- for the month, which i paid online last night, itself, (15 august 2019)

The issue persists, and the customer care services are pathetic,