[Resolved]  Asianet Satellite Communications — frequent disruption of net connection

Address:

Thiruvananthapuram, Kerala, 695005

I am facing frequent disconnection of your net service and despite repeated complaints made by me (Refer your complaint register) the response is not satisfactory. The stereo type answers provided from your customer service department is either ' technical error, we have lodged your complaint' or 'there is a local issue for which we have placed complaint'.
Further, on calling the customer service number to lodge a complaint one looses patience, as one has to hold the telephone receiver for more than 15 to 20 minutes or at times it could be about half an hour. "the stereo message hitting the ears -" all our executives are busy-your phone is important to us - we will attend to you shortly". At times on account of no response often we disconnect the call.
Now that you have provided a call back system, ([protected]), we expected better service, but to our surprise the response call from your center often happens to be after much delay, may be when we are busy attending some other work. I sincerely feel these lacunae are due to the poor supervision at your call center.
I am a customer of asianet for many years, but i sincerely feel and advise
That in future, if this happens to be the state of affair, i may have seek services of other agencies in the area.