Asianet Satellite Communications — high charges for asianet tv channels

Address:

WESTHILL, Kozhikode, Kerala, 673005

Sir,
I have paid Rs.3480/- for one year subscription of Asianet Digital TV which gives two months free (total 14 months) on 01.09.2019., TRAI has implemented a new channel section system for TV communications and I have selected 8 pay channels and 100 mandatory FTA channels on 5/2/19. But while selecting I could not see the the total amount of the selected list that I would have to pay because I already had balance in my account. To know more details about my pack, I tried to contact the Customer Care service provided by them and after many tries finally they informed my pack charge to be Rs.435/- per month. Due to high charges per month I contacted them again but they said that I cannot make any changes in my selected pack and told me to visit the local office. I visited the nearby Asianet Digital TV office and explained about this issue to them.They said that for every 20-25 channels, there is an extra chage mentioned as slabs. I wanted them to reduce the number of channels selected by me as its not possible to do so online.But till now they did not respond to me about this issue through any means.As per my calculations. the total value of my selected package is not more than Rs.300. It is very difficult to reach them through their customer care number and even if they picked up the call, they made me wait for long. TRAI extended the duration for changing the existing system to the new sytem till 31.03.2019. But they are not ready to rectify .I would like to know about the total balance amount on 01.02.2019 and how much they had charged for this month and how it is calculated.How can they charge such a high amount for a very few channels without me knowing about it and also when TRAI has given time for people to select ? Kindly help me to resolve this problem at the earliest before my balance gets exhaused. My subscriber ID is KA91026679.
Thanking you,
A Raghunadhan