Asianet Satellite Communications — high ping issues

Address:

Ernakulam, Kerala, 682006

Hi,
There has been constant throttling in the city of kochi on fixed time periods, which results in high ping and packet loss. This has been happening for over the course of 2 weeks, and it seems some of asianet's customer service representatives aren't even aware of what the term "ping" and "packet loss" is. I had an acceptable ping of 60-75 ms right now it tops up to more than 1200ms, ping is very important when it comes to pvp and multiplayer online gaming. I already called customer care but they haven't resolved this issue yet. Can you please do something about it?
Customer id:cn114450

On running a tracert high pings were noticed as follows:
Tracing route to 204.153.47.239 over a maximum of 30 hops

1 1 ms 1 ms 1 ms 192.168.0.1
2 * 10 ms 49 ms 10.2.71.1
3 38 ms 10 ms 12 ms 102.225.88.202. Asianet.co.in [202.88.225.102]
4 10 ms 10 ms 10 ms 192.168.85.241
5 195 ms * 8 ms 29.1.1.1
6 171 ms 19 ms 32 ms 4.231.88.202. Asianet.co.in [202.88.231.4]
7 126 ms 69 ms 69 ms 125.19.22.85
8 237 ms 231 ms 236 ms 125.62.187.126
9 267 ms 326 ms 428 ms los-brdr-01. Inet. Qwest.net [63.146.27.21]
10 * * * request timed out.
11 317 ms 310 ms 310 ms 204.132.144.82
12 * * 204.132.144.82 reports: destination host unreachable.

Trace complete.