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Asianet Satellite Communications — shifting connection /payment refund

I have paid 4000 for 1 year asianet cable tv subscription, and paid 2500 for setup box. Now i am shift house that is 3 km away from my current location, when i contacted local support person who gave initial connection for shifting connection to new location, he said service is not available in new location. Setup box and deposit amount cannot be refunded, you can ask only for subscription amount refund. Then i have dialed refund request line so many times no one is picking the phone. Some please help.

My current address:

Kent maha, tower 6, flat no 3a3, brahamapuram, infopark road, kochi 682303.
Ph no: [protected]
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Complaint Status


[Jan 31, 2019] Asianet Satellite Communications customer support has been notified about the posted complaint.
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    Asianet Satellite Communications
    Customer Care Service
    Customer satisfaction rating
    28%
    Complaints
    754
    Pending
    0
    Resolved
    210
    Asianet Satellite Communications Phone
    +91 80 8606 0665 [Corporate Customer Care]
    Asianet Satellite Communications Address
    2nd Floor, Leela Infopark, Technopark Campus, Trivandrum, Kerala, India - 695006
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