[Resolved]  Ask Me Bazaar — Customer support team misleading and simply wasting time

Address:	Gurgaon, Haryana, 560052
Website:	ndd.askmebazaar.com/next-day-delivery-bangalore

I placed an order for Micromax Q324 Smartphone (Order# NDD2643253) on 31st Dec 2015. Order was supposed to be next day delivery. I have provided an address with PIN code - 628002 while placing the order via their website - http://ndd.askmebazaar.com/next-day-delivery-bangalore At that time, there was no message on the website that shipping address provided was not serviceable. However I received a call from Customer service on Jan 1st that the provided shipping address was not serviceable. Hence they asked me to provide different address for delivery. I provided my office address with PIN code 560052, which they confirmed in the call is serviceable and mentioned that the item will be delivered on Jan 4th. But I did not receive the ordered mobile till 4th Jan. I called the customer care and inquired regarding that and they confirmed that order is still in confirmed status and will be delivered to the address in next 24 business hours. Same was confirmed again when I called again multiple times even when I escalated the call to the floor Supervisor named Sobha. Today, 12th Jan 2016, I received an SMS that PIN 560052 is also not serviceable and the order is cancelled. When I asked for email id of her superior to escalate the issue further, she refused to provide me with the detail. Instead she asked me to write to their support email. I already had created a ticket (http://support.askmebazaar.com/helpdesk/tickets/39618) using that, which was closed without providing any useful information. I am highly unsatisfied with this behavior of ask me bazaar support team and their misleading website. Apart from paying the money in advance I have to now wait for another 5 days to get it back. I am not sure if that will happen on time at least. Regards, Mohamed Ibrahim