Micromax Informatics Customer Care
Micromax Informatics Ltd.
Customer satisfaction rating: 12%
Submit a Complaint
9409
COMPLAINTS

Micromax Informatics Customer Care

Micromax Informatics Ltd.

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Address
Micromax House, 90B, Sector-18
Gurgaon
Gurgaon District
Haryana
India - 122015

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1860 500 8899
[Consumer Electronics]
up
294
down
185
1860 500 8286
[Smartphones]
up
486
down
495

Phone:
Phone:
+91 12 4481 1000
[Head Office]
up
238
down
239

Fax:
Fax:
+91 12 4400 9603
[Head Office]

Additional info
Head Office
Micromax House, 90B, Sector-18,Gurgaon - 122015
Tel: +91 12 4481 1000
Fax: +91 12 4400 9603

Press Relations
Micromax House, 90B, Sector-18, Gurgaon - 122015
Tel: +91 12 4481 1000
Fax: +91 12 4400 9603

Customer Relations
Micromax House, 90B, Sector-18, Gurgaon - 122015
Tel: 1860 500 8286
Fax: +91 12 4400 9603

Factory
Micromax Informatics Ltd, Plot No.234, HPSIDC Industrial Area, Tehsil Nalagarh, Distt Solan (HO) 173205

Haryana
Micromax House, 697, Udyog Vihar, Phase-V, Gurgaon, Haryana
Tel: +91 12 4481 1000
Fax: +91 12 4400 9603

New Delhi
Plot No 21/14, Block A, Naraina Industrial Area Phase II, New Delhi- 110028

New Mumbai
Plot No 26, Sector 19E, Vashi, (Off To Palm Beach Road), Near Adlabs, New Mumbai, Maharashtra – 400705

Ahmedabad
116/1384, Laxmi Kripa Flat, New AEC Cross Road, Narayanpura, Ahmedabad, Gujarat – 380013

Secunderabad
Bunglow #179, Old Bowenpally, Behind HP Petrol Pump, Near Old Bowenpally Bus Stop, Secunderabad, Andhra Pradesh – 500011

Bangalore
28, 20th ‘I’ Cross, Ejipura, Viveknagar Post, Bangalore, Karnataka – 560047

Cochin
Pournami, 9/116/A, Opp. Lane No.12, Toc H High School Road Vyttila P.O - Cochin, Kerala – 682019

Kolkata
Netaji Nagar, “E” Block, P.O. Ganganagar, Madhyamgram, Kolkata, West Bengal – 700132

View More Information...

Customer satisfaction rating
12%
Complaints
9409
Pending
2839
Resolved
558
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So far so good - The company responded to our notifications and is working on resolving complaints.

Micromax Informatics related photos (2083)

Micromax Informatics Complaints & Reviews

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Micromax Informatics — Mobile phone not returned sent for repair

 ArpithaSS on May 29, 2017
I had purchased a micromax phone with model no.Q346 and the software was having problem within the warranty period of the phone.We had given for repair on 18th April 2017 in their Borivali service centre and after 20 days they says it given to the company for repair and to check with their customer care no.18605008286 on the status.When called their customer care no.they repeated gave assurance of reverting in 5 days and now even after 1 month and 11 days still no update from Micromax on the phone neither it's status.Very disappointing that such Brands fool the consumers with their after sales pathetic...
Complaint comments  Read comments Complaint category Mobile Handsets

Micromax Informatics — Regarding Micromax Reference No: TN-240517-1444855

 ganesh kuppuswamy on May 29, 2017
Hi,

Four months back I bought micromax 55 inch TV Model number (55T1155FHD). TV display went to dark I raised customer service and raised request Reference number is TN-240517-1444855 to fix. Customer service person came to my home and conveyed display got broken so warranty will not cover. We suspected my child might stick the display.
Then we request to change the display but he conveyed the cost of display is 49000 but I purchased the entire TV in online sanpdeal.com for only 55 thousand.
I got amazed except the display other parts cost only Six thousand? Can you...
Complaint comments  Read comments Complaint category TVs

Micromax Informatics — Micromax BTY-Q414

 Jasleenverma on May 29, 2017
I purchase Q414 in December 2016 from ludhiana and problem starts onwards - touch problem then after battery problem. Service center guys couldn't understand the exact problem. The real problem was battery but they update software and due to this my all data deleted. They took our battery and said we will give u another battery after 7 days, please let me know who can live without mobile, urgent calls there, everything is there. Looking forward to hear from you soon....
Complaint comments  Read comments Complaint category Mobile Handsets

Micromax Informatics — Bad quality phone. Charges for repairing even when it is in warranty period.

 Miwa Malezai on May 27, 2017
I have bought this micromax canvas tab p681 two months ago, at its very first week it had got a problem with indus launcher anyways i fixed that but now it has a problem with the charging system. It isn't getting charge and the tab is in warranty.. I'm highly disappointed with the fact that your customer service centre in lajpat nagar ii, near metro station, isn't willing to fix it but in fact they asked me to pay for it so then they will fix it only.. Like why would i pay 3000? When it's in warranty. Why is a company giving warranty? Is it to charge money in return of repairing the damage? It had...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Micromax Informatics — About behaviour

 Sweetjoshi on May 27, 2017
I here by stat that ur customer care centre r so irresponsible and i suffer for only a single battery. I went phase2 mohali for replacing battery. They said it will take time then i submitted to their office but no results. Then i went sect 30c chd for that they ask me their complaint is not register on computer coz mohali office did not dispatch off ur job order. What is this. I walked from one place to another for only one battery. It is the duty of ur company to create my job order. Why should i suffer...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Micromax Informatics — Mobile is theft

 gandhali kanade on May 27, 2017
I have lost my micromax mobile on 26/may/2017 at 8.40 pm. Location is bhiwandi bypass. My number celluer service is vodafone india. My phone sim 1 im_imei : 911353351342424 and sim 2 s_imei : 911353351592424. Please help me to block the mobile asap. Gandhali kanade (9029149647), dear service provider requesting to yuo kindly block both imei no as soon as possible. Thanks,...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Micromax Informatics — Problem with yu5530 (champ) complaint against m/s sri sai telecommunication

 swamyshivaprakash on May 26, 2017
I have given my phone on 24-5-2017 to the service center m/s sri sai telecommunication, sampige road, malleswaram, bengalur. I have told by the person who is incharge of service that there is a issue with regard to charger and the charges component has to be replaced and it takes one week time. I requested them to replace within 2 days as i have no other alternative phone and without phone lot of inconveniece will be caused. However the person incharge of the center is not co-operative. Hence i request to take necessary steps in this regard....
Complaint comments  Read comments Complaint category Mobile Handsets

Micromax Informatics — Mobile aq4501 android one m obi tech tambaram service centre returned in non working condition rectification request reg

 ravinaveen on May 24, 2017
Regd mobile no 9443803307 job sheet no 5020357-0517-28831664 dtd 20/05/17

Complaint against micromax service office :

M/s mobitech no: 29. Ist floor gst road, kadaperi, tambaram chennai -600045
Contact no 9941210090 0442-2412224
Mail id: mobitech_chennai@mmxcheckpoint.com

Dear sir,

Pfa despatch slip received from your care center mobitech tambaram on 20/05/17. We went and handed over my aq4501 micromax android one model mobile for software updation on 20/05/17 with working condition they told that rs300/- will be charged...
Complaint comments  Read comments Complaint category Mobile Handsets

Micromax Smartphones — Smartphone q426

 sudhirsawant on May 24, 2017
Service delay
Job Sheet no 2122365-0517-28764067
I had submitted my Handset in J P Services, Vashi Navi Mumbai for battery replacing on 15th may 2017 of under warranty product, They promises to get phone in 7-10days .
also I asked for service handset but their representative Mrs.Ghogare told me this not company policy to provide handset, after that i call two times then they are only told will get call after service done, not sure when it will get and when i asked for service handset Mr.Pankaj told me currently we dont have service handset all handsets are already given to customer...
Complaint comments  Read comments Complaint category Mobile Handsets

Micromax — Micromax service very bad

 Shalini Gupta... on May 24, 2017
I have already raise a complaint for my Micromax LED TV with complaint no DEL-180517-1434479 and Ravi kant has visited my home for service but he didn't do any thing he said pls send the bill scan copy to my mail id and after that he wil do somthing and with that reason he leave the home. I tried to call him many time he always said that he will come back and take the LEd with hin micromax office for service after 6 days he refused and said pls raise new complaint then i wll come and done the service pls look imto this metter on priority and also take action to mr. Ravikant...
Complaint comments  Read comments [1]Complaint category TVs

Micromax Informatics — Fraud done by authorised service centre

 mehak puthran on May 23, 2017
I have submitted my mb since may 1 n the team of service centre has still not repired it giviiing reason the part is nt rceived n all earlier they took 1000 rs fr replacing pcb of my mobile micrmax a 316 n returned me 2 day submission... Now its being a month each day they give excuses to me after 2 days or 3 days will give u pakka n all n now not even responsing is being a month i havent received my mobile n they are arguing when asked about reason n lady inside just keeps on eating ehen asked n just ignores when we try to communicate earler 2 days bck she said engineer has went out n will give...
Complaint comments  Read comments Complaint category Electronics & Appliances

Micromax Informatics — Micromax smartphone q428

 Neeta42 on May 23, 2017
This phone i bought on 04/02/17. Since buying this was causing problem of slow down, heating & mouth piece. I have give this to micromax service centre in ghaziabad-service zone tele centre on 19/4/17. Since then every time we visit to take the handset-only one reply. The part required to service the hendset is not received from company. On calling to consumer helpline-every time they say-you will get it completely fit within five days. It is totally new handset and i am forced to buy a new handset because this is taking long time.
I want the refund of my phone and the trouble caused to me.
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Micromax Informatics — Service Issue 2nd time for a new handset in last 3 months

 mka_agr on May 22, 2017
Hello, The problem is about Micromax Vdeo 4 Q4251 new handset. This is the second time in last 3 months the set is having problems. This time there is battery issue, and the set is given to the service centre on 9th May and was given a commitment that it will get repaired within 7 days, but now its 10 days, there is no update as when this set will get repaired. No timeline given by the service centre no about when the handset will get received.
The Bar Code No. is E010144-0517-28707653...
Complaint comments  Read comments Complaint category Mobile Handsets

Micromax — Delay in service for under warranty product Q426

 sudhirsawant on May 22, 2017
I had submitted my handset Q426 on 15th May 2017 at 2122365 M/s JP Services
Vashi, Navi Mumbai, PIN 400703
They told me they don't have part in stock it will be get in 7-10days then i ask them for service phone then they told me they are not provided any handset to customer & Thursday 18th May when i called back to them they told me will get it on Monday 22nd .
Today i called then they told me part not available it will take time then i asked them how much time it will take? then he told we don't know we give you as soon as possible, then i asked for service phone then they...
Complaint comments  Read comments Complaint category Mobile Handsets

Micromax Informatics — Mobile handset q346

 61483134 on May 21, 2017
My micromax q346 handset burst out and caught fire on its own. The handset along with the battery was totally damaged and could not be retrieved.
The handset is still under warranty. The handset bears the numbers of imei as:- m_imei1:911480002620708, s_imei2:911480002620716. The handset was purchased from sangeetha mobiles private limited, 12 cmh road, indira nagar, next to citi bank atm, bangalore-560038.
The invoice number was si/cmh/1228 dated-01/june/2016. The invoice also indicates "free 365 days physical damage protection-vas".
It is requested to provide me with a new...
Complaint comments  Read comments Complaint category Mobile Handsets

Micromax Informatics — Mobile phone display damage while keeping in pocket

 manishssp on May 21, 2017
I have buy a micromax mobile in 23 jan 2017 by online
On a day of 21 may 2017 i have keep mobile in my pocket when i have remove it from my pocket i seen that the screen has broken
Upper glass is not broken but the lcd is broken.
When i have talk to service center person they sad it not covered in warranty you have to pay 4500 for lcd
Sir how it is it easily broken while keeping in pocket
And company is giving gorilla gass for what?

Sir i want it to repair it from the service center sir please help...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Micromax — Micromax service never approach to exchange your phone

 Chellaradhika on May 21, 2017
I brought micromax phone... I never it three month thou i have iphone... One day i put charge... It doesn't charge... I call for customer care... Thy refere the micromax care centre at my location in thanjavur tamilnadu... Thy told in week i will let u know status... Thn after a week i rung up... Thy told it can't be fix it here.. We are sending it main service center 10 to 15 days... After 20 days i call i receive a call saying that... Plz go n collect your phone... I reach service center th... We are yet to receive ur phone wrg information... I call customer center thy no mam... You phone is ready.....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Micromax Informatics — Within one month mobile handset has become unserviceable

 Sanjay Bhandarkar on May 20, 2017
Very Bad Experience from company service team
Micromax Care service centre Nagpur
Near Railway Station Nagpur
Remarks – can bee service on payment only

General 99% customers / friends / citizens Negative feedback
Never Choices Micromax any condition
If freely service use other vice use as children’s toys
Within one month mobile handset has become unserviceable

Received from Amazon online Register Complaint for
ID - 8888864930
MICROMAX Mobile

My mobile details

Completely stopped...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Micromax Informatics — Micromax q414 phone manufacturing defect

 abha shukla on May 19, 2017
I had purchased micromax mode no:7000013639, item code : without acc q-414 (Grey) on 01/09/2016
After few days there were many problems like sound, battery defect, network auto drop, speaker problem.. I submitted this model at micromax mobile service center f-147, 1st floor, ganpati plaza, mi road jaipur, they return this mobile to me after 25 days, after some days problems were same, i again went to the service center and they told me there hv problem in motherboard & took it upto 45 days, after get it again the problem was same.
I have to face many problems during this period, its...
Complaint comments  Read comments Complaint category Mobile Handsets

Micromax Informatics — Micromax YU phone manufacturing defect twice

 akhil.mehrotra22@yahoo.com on May 19, 2017
I submitted my phone in Micromax service center on 26th April N031814-0417-28562434 and i was told i will get it in 3 days. After that they contacted me on 19th may after receiving my so many mails and complaints about delay.
Today finally after so many chasers, calls and mails i got to know that YU and Micromax decided to show some mercy towards a client to offer a phone replacement with they acclaimed to be new however it was not, it had scratches on the screen. While confirming with service center i was told it's from warehouse side so if i want i can wait for another replacement as told...
Complaint comments  Read comments Complaint category Telecommunications

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