[Resolved] Askmebazaar.com — Payment issue for Order#NDD4751046

angrycustomer2015

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

Hello, I called your call center 4-5 times since last night and I was told my payment is not showing as "received", while I completed the payment and the amount got debited from my internet bank account. The transaction reference number - [protected] Also, the executives kept telling me "it will take 24 hours for the payment to get updated", "it is a COD product" etc - none of which makes sense. If I am asked to make the COD payment again, I AM NOT WILLING TO ACCEPT THIS PRODUCT, I WANT CANCELLATION. Please revert at the earliest. Regards, Raja. [protected].

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Complaint marked as Resolved

I raised a support ticket with askmebazaar.com team. I called them 10-12 times to ensure my payment has reached them and they would confirm the same. I also called citrus, the payment gateway team and marked mails to the nodal officer of citrus payment solutions. As a result of the constant pressure from my end, the askmebazaar team confirmed they received my payment and also sent the samsung fridge on 23rd august. Hope the info helps to the people who are in distress and have become victims. Regards, Raja.

Ask Me Bazaar customer support has been notified about the posted complaint.

Aug 23, 2015

Updated by angrycustomer2015 I got a fake call from this [protected] asking my debit card expirty date and CVV - which any fraudster can use and siphon off funds from my bank account - shame on askmebazaar.
I want cancellation of my order right away.

Verified Support

Aug 23, 2015

Ask Me Bazaar Customer Care's response Dear angrycustomer2015 Click here to register your complaints with us: http://support.askmebazaar.com/ Devendra

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Comments

angrycustomer2015

from Hyderabad, Telangana

I called you guys 8-9 times today, updated on the service request link too.If you have not checked already, I would advise check the SR I already created #1572

angrycustomer2015

from Hyderabad, Telangana

Hi askmebazaar team,

Thanks, I received the fridge samsung make model#RR23J2835RZ from the dealer, as earlier in the day, you called and communicated to me that the model I ordered was discontinued.

The fridge was brought to my house and I received it at 9.55pm on 24-aug-2015 (Monday)

Also, as I got a confirmation mail from your team earlier saying you received my online payment which I made on saturday night and I did not have to make any extra payment for COD (unnecessary/duplicate) payment. And I did not make any additional payment at the time of delivery as the payment was already completed from my end on 22nd August.

Thanks for the quick response but the bitterness would not have been there had it been an immediate response from your side saying you received my payment.
Also, the fraud caller who wanted my Bank debit card details raised my suspicion a lot. And no action was taken from your side on this guy.

To sum up, all of this mess could have been avoided had it been a quick response of mail regarding payment and reassurance from you.

Please close the ticket now as the issue is resolved.

Raja.