Asthijivak — About asthijivak lep and oil

I have purchased three packs of asthi jivak Lep and oils.two packs I have used.It is alright, but third one I got through order no 35624457.through courier Rudraex.Dhanbad/Jharkhand./telemart. This third one Lep is not paste like quality.It doesn't stick to knee as shown in T.v. With Sri Annu Kapur.
2.This packet does not contain booklet also.
3.the courier people has not taken my signature or anybody signature on the receipt.
4.I am not satisfied with the quality as was in the previous packs.
5.plz replace it.
Thanking you
With regard
A.kumar, sector 4 f
Bokaro steel city
Mo -[protected]